Terrible delivery service. At the store itself, Tommy was extremely kind and helpful. The mattress selection and purchase process was smooth and easy. Unfortunately, everything fell apart when it came to the delivery. Our delivery was scheduled for Saturday, November 15th, 2025. That morning, we missed a call around 8:00 a.m., but the driver left a voicemail saying the delivery would arrive between 1 p.m. and 4 p.m. Around noon, we received a call from Rustam Singh (driver or helper), saying they were 40 minutes away. As soon as he read the address, we realized it was incorrect. We immediately told him and kindly asked him to correct it. Instead of helping, he got upset for no reason and abruptly hung up the phone. I called the store, spoke with Tommy, and he explained he would try to work with the distribution hub to fix the issue. Then around 3 p.m., the same Rustam Singh called again saying I was “pushing a lot” and that he “doesn’t work like that,” so the delivery would not be completed that day and he hung up on me again, as if he were speaking to his mother. A few minutes later, Tommy called back, apologized sincerely, and rescheduled the delivery for Tuesday, November 18th, 2025. On the 17th morning at 10:17 a.m., we got a call from Ajaydeep Singh saying he was 40 minutes away and confirming the correct address. We processed the second payment by phone at 10:20 a.m. with Saleem Syed. When the mattress arrived around 11 a.m., the driver asked for the payment receipt, which had not yet arrived in my wife’s email. He was in a rush, so I called the store and asked Mr. Syed to resend it. Instead of helping, he told me to “tell the driver to call the store,” which was completely unnecessary; just send the receipt man! Plus the driver's rejection to call his colleagues Ten minutes later, we finally received the receipt, showed it to the driver, and they moved the mattress upstairs. Suddenly, the driver said he got a call from the distribution hub claiming the payment “did not go through,” even though we already had the receipt in hand. In a rude manner, he said he needed to take the mattress back and started moving it out again. At this point, the experience became unbelievable. Rustam Singh, Ajaydeep Singh, and Saleem Syed should not be working in any company that "values" customer service. Their attitude was unprofessional, disrespectful, and completely unacceptable. They acted as if basic courtesy and communication were optional. I am extremely disappointed. Customer service does not end at the store, it extends all the way to delivery. And in this part of the experience, the service was absolutely terrible.
Beautiful collection of mattresses and pillows. We tried all the positions on a few mattresses and finally picked the best one! It was an easy process and the customer service was amazing! Sleep Country Canada….why buy a mattress anywhere else?
This is the third time I have shopped at Sleep Country 256 Eglinton West. Saleem is always helpful and I return to this location because of him. Thank you Saleem!
Saleem Syed, sales manager, provided superb service and deserves to be commended in the highest possible way. He is extremely knowledgeable and was highly attentive to my wife’s and my needs. My wife had great difficulty deciding which mattress to choose. Saleem showed great patience and understanding with her. He was also very prompt in returning our calls. His great expertise, professional manner, as well as his excellent interpersonal and communication skills, made our purchasing experience at his Sleep Country location a pleasure. Saleem is a great credit to Sleep Country and should be recognized for this at the highest level in your company. I highly recommend him and his store.
Amazing costumer service on site and online. Our mattress had deep body impressions due to long term use and we were able to get a brand new mattress at no cost.
I like this location and am very happy that it is open during the Eglinton LRT construction. The owner understands our needs every time we come - either when we shopped for a new mattress or when I needed just a pillow. At this location, your sleeping needs will be understood and they go extra mile to offer you the right product. What is great, they honor online promotions and sometimes you can find a better deal than the one you expected. Just explain your needs and concerns and you will be taken care of here.
Without fail the people here find you exactly what you need. If you don't love it, they change it. Take as much time as you need to select your mattres. They take your old mattress back, and if they can, they fix it and give it to people who cannot afford one.
Sleep Country Canada is a Canadian Bed shop based in Toronto, Ontario. Sleep Country Canada is located at 256 Eglinton Ave W, Toronto, ON M4R 1B2, Canada.
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