These people over charge for simple repairs. Charged me $1500 just to top up coolant fluid. Expertonlaser offers repairs on their machines for a fraction of the price.
DO NOT BUY FROM VENUS CONCEPT – SCAMMERS & WORST COMPANY EVER! If I could give ZERO stars, I would. Buying from Venus Concept has been the BIGGEST MISTAKE OF MY LIFE. They trick you into thinking you own the device, but in reality, they still control it—even after you’ve fully paid for it! Here’s why you should NEVER buy from them: 1. YOU DON’T ACTUALLY OWN YOUR DEVICE! • I paid a fortune for the Venus Velocity, yet they remotely control it and won’t let me access my own machine. • Now it’s giving me a cooling error, and I have my own technician ready to fix it. But guess what? Venus refuses to give me the technician code! 2. THEIR CUSTOMER SERVICE IS A COMPLETE JOKE! • I called their support, thinking they would actually help. Instead, they demanded $2,000 just to send a technician—PLUS additional charges for parts! • Why should I pay extra when I already own the machine?! 3. ONCE THEY SELL YOU THE MACHINE, THEY DISAPPEAR! • The person who sold me the device? Gone. No longer works there. • No proper follow-up, no real support, just excuses and money-grabbing tactics. 4. THIS COMPANY HOLDS YOUR MACHINE HOSTAGE! • Even after paying in full, they control it remotely and can practically shut it down whenever they want. • If you don’t pay their outrageous service fees, you’re stuck with an expensive brick. BOTTOM LINE: NEVER BUY FROM VENUS CONCEPT! This company is nothing but a scam, preying on business owners who invest thousands into their machines. They trap you in endless fees, provide the worst customer service, and leave you helpless when something goes wrong. I regret every single penny I spent on Venus Velocity. If you’re thinking about buying from them—RUN. Find another company that actually respects its customers.
DONT DO BUSINESS WITH THESE CROOKS!! If I can rate lower I would. If you’re new to the laser business, I suggest you don’t make the same mistake I did. I would have been better off buying an off brand. Everyone is super nice in the beginning which made it seem legit, but once you’re in your stuck and the service is terrible and they tried to charge my 3650 just for a service call and to fill liquid in my machine. I purchased an Epilieve and once I paid off the machine I thought I was in the clear, I’ve had issues with my machine NON STOP! I’ve spent over 10k in fixing it and having to rent machines while my laser is getting fixed.
Worst company ever! I have received horrible customer service and support from Venus! I have been out of work many times due to their devices that break down so fast. I purchased warranty and was promised a loner machine if my device breaks down and i havent gotten that. Every part costs thousands of dollars. They take weeks to investigate. They dont call back even after leaving several messages. They charge over $2000 to have a technician inspect the device. The labour costs $3000. They treat everyone differently. I had my device damaged when it was at their warehouse. My device came back with blue ink on it due to the way they wrapped it up (i did not complain) i just cleaned it up myself. I was responsible for my own repairs when their technician told me to go ahead and replace the coolant in my device on my own (suddenly the calls that were recorded disappeared). The technician did not advice me that i shouldnt touch the device or do anything to it on my own. Now i have to pay $7500 to replace the screen that broke by accident. They fixed another customers screen for free but are not willing to do that for me while i have warranty. Had i known that this company is unprofessional and their devices have manufacture issues, i would have never purchased a device from them! They stress me out, i have not been able to work for months but i am up to date with all my payments!
Worst company ever poor costumer service scammers as soon as they take your money you don’t hear anything from them… the device will never be paid off they charge you for warranty tons of money plus for pulses meaning you will be paying for their devices for the rest of your life !!!!
I don't how you can do business with the company that has a poor customer service or lack of communication with their partners. Can't get call back or speak to the Accounting directly.
Very dessapointed with Venus Concept. These machines are very expensive and after the warranty expires they charge you a fortune to send a thechnician when you need them. On April 1, they charged me 250,00 plus tax for a thechnitian visit. Now July 14 they are charging me 2.000.00 for a visit to do the same work they did back in April. The desrespect and lack of empaty is extreemely visible. Pay for what they are charging you, or you'll have a machine stuck in a room and a list of costumers that you'll have to cancel for not been able to provide a service. Shame on Venus Concept.
Venus Concept Inc. is a Canadian Corporate office based in Toronto, Ontario. Venus Concept Inc. is located at 235 Yorkland Blvd Suite 900, Toronto, ON M2J 4Y8, Canada.
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