Most fun buying a car in years! My buddy and I went to the Downtown Toronto dealership to see a Jaguar F Pace they had in stock. Gorgeous store, attentive staff, our Sales Associate, Diana, was prompt and doing all she could to make us welcome and comfortable. In a store with Lamborghini, Bentley, Rolls Royce, we never felt uncomfortable. All the staff were courteous and accommodating even though we had an off-brand trade in. In the end we made a good deal on beautiful Jaguar. Makes me want to drive there from London to take my Tesla and trade it in on a new electric Jaguar next year!
We bought our first Jaguar here about a year ago from sales associate Judy Kovacs. She made the entire sales process easy and was very professional. They also gave us a fair trade in value on our suv. If we buy another Jaguar again in the future we will be returning here! We are from London but it’s worth the drive for us!
Judy was amazing to deal with! I called a couple different dealerships as I wanted something specific, and she was the reason I chose Jaguar Toronto for my new car purchase.
Jaguar Toronto at Grand Touring Automobiles is an amazing dealership. I've been going there for 2 years now and each time they are efficient, honest in their dealings and, considering the price and types of vehicles, reasonably priced for service. My Service Rep, Ray, is wonderful to work with. I highly recommend Grand Touring in Downtown Toronto.
I had a great experience at this Jaguar dealership, and a big part of that was a huge thanks to my sales advisor Andrew ! I came multiple times for service, and every time, Andrew has been a huge help. He’s straightforward and honest, he tells you exactly what you need to know without any pressure. That kind of transparency built trust right away. Andrew took the time to explain everything clearly and making sure I was comfortable with every decision. Whether it was a service issue or general questions, he always followed through and made things easy. If you’re looking for someone who’s reliable, knowledgeable, and truly customer focused, Andrew is the person to see. Highly recommend him and the Jaguar team!
We just bought a Jaguar F-Pace , and the customer experience was awesome. Ask for sale representative Handi wnen there. He made us feel comfortable and catered to all of our needs, and made sure that we got a vehicle that checks all our boxes. The environment is pressure free and incredibly professional. 10/10 recommend.
Edit 1: We received a refund for the car cover. Thank you Jaguar Toronto. Upgrading to 4 stars. We recently picked up a 2019 F-Type from Jaguar Toronto. We’re very happy with the actual vehicle and are happy we moved forward with this purchase. However, the actual buying process was littered with various surprises, some understandable and others completely unacceptable. When we first visited the showroom, we sat down with a sales consultant and decided to place a custom order on a 2018 F-type. We worked through the specs over 1.5 hours and went home, assuming our order would be put through the next day. Unfortunately, we were informed the manufacturer is no longer building the 2018s and that we would have to buy a 2019 or a 2020. We then asked for the 2019 inventory in Canada and were informed there were only a handful. One of them was red (which we had initially liked) and we decided to explore that option. This car was more “loaded” than our initial spec and as such, was also more expensive. After some negotiations, we settled on a deal. We were asked to visit the auto show in Feb to receive “additional credit” that could be applied towards the vehicle. We had also asked that a car cover not be included, as we hadn’t asked for one. The car was in Halifax and would take a few weeks to arrive. 2 weeks before delivery, we were then told that our deal had a caveat: we HAD to attend the auto show to receive the credit which was claimed to have already been applied to the vehicle. This was not how we understood it. We decided to attend the auto show to secure this credit. Day of delivery. We show up to finalize paperwork. We are told the car cover will have to be paid for, despite us understanding otherwise a few weeks ago. There seemed to be a broken chain of communication between the individuals we dealt with. We paid for the car cover as well. Long story short: Grear vehicle, good craftsmanship, but the sales process left something to be desired. Managing expectations and transparency are key pillars of the customer experience. This where we felt hard done by.
Jaguar Toronto is a Canadian Jaguar dealer based in Toronto, Ontario. Jaguar Toronto is located at 777 Dundas St E, Toronto, ON M4M 0E2, Canada.
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