I feel SO fortunate to have this business available as a bricks and mortar store. I live in a small Ontario town and usually have to purchase my tools and supplies online. This time, I was buying a heavy Durston rolling mill and was trying to avoid shipping costs, so went to the store in person during a weekend in Toronto. What a treat! Everyone was friendly and knowledgeable. I am new to rolling mills and Daniel was so helpful every step of the way. He was prompt and polite in answering my myriad emails until my mill was shipped from the UK (I had to have driven him crazy, but he didn’t let on). I was also able to buy other tools I needed while I was there and have their use explained to me thoroughly. There’s nothing like in-person service, especially here!
We were there twice, and once we had donuts. We bought a total of three rings: Engagement ring and wedding rings. All the staff are super nice and knowledgeable, always up for a nice chat. There are accessories for all sorts of things, but I was most impressed by the wide range of different hammers. 5 stars because the store, its owners and everyone involved deserve it
Best wholesale jewellers in Toronto! Friendly, family-run business, selling all kinds of tools and equipment for all your professional and amateur jewellery needs!
I'm very disappointed to the service at European design today! Only refer to a staff who works at the gemstones department. Obviously, I knew what I need to get and I have written down how many stones and their sizes that I need. But I didn't expect that the cost was out of my budget so I was thinking another plan for by gem setting project and I was considering that if it's worth to put a lot of cost. So the process took a bit long since before that consideration I've chosen many gemstones for purchasing. Almost the end of choosing gemstones, while I just need a bit more time to consider. The staff got annoying and she said she has other works to do and she can't help me for such a long time. She also said I should have wrotedown my needs before I come next time. Hey Miss! This is not my first time coming to Europeandesign i've came here for uncountable times! I clearly know what I should do before I come for purchasing gemstones since my time is precious too! That's so interesting!!!!! Isn't that is what you should do at the position? If you have no patience for doing any job then u won't achieve urself and u definitely won't stay at the position for a long time. I can't believe this is your attitude to serve a customer in the gemstones department.... European design should have built a good training session for those new employees.... It takes me a while to consider to post this comment because I rarely write bad comments, I know everyone is hard-working the best for living. This is my very first time writing such comment. So after I purchased about $100 gemstones I got home and try to calm down. After few hours consideration I decided to write down this comment even though I really like to go their to buy tools and stones. I found that I wasn't the only one being treated like that and I just want more people to aware of the serving attitude problem and I hope you can improve it next time.
Exceptional service by Mike and Daniel! Mike was extremely patient with showing us how to use the machine we had purchased - making the whole process smooth and easy! Thanks again for all your help Mike, much appreciated!
Keep in mind this store is not open to the general public and is for the wholesale trade only. I was recommend to order from them and they are fast and efficient. I look forward to ordering again and visiting their showroom.
Great place, very kind and professional people. Have been going alot this year and have been such a great help especially during these times. A great place for all your jewellery needs.
European Design is a Canadian Wholesaler based in Toronto, Ontario. European Design is located at 55 Queen St E Unit 120, Toronto, ON M5C 1R6, Canada.
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