Come meet Juliana the Brazilian amazing sales representative She was so sweet and professional made me feel comfortable around the store and give good energy! What a great shopping experience!!
Giving a 0/5 star to the manager, assistant manager and sales associate that sold me the already worn shoes. The one star goes to that kind older lady that saw what happened and knew what happened. I visited on my birthday to find shoes and earrings for upcoming graduation. I found beautiful earrings and beautiful heels but was hesitant about the heels since I wasn't sure if my outfit would fully go with it and it would survive in grass. I was told by the sales person that I could return in 30 days if needed, so proceeded to buy the heels since it was the last pair and was told all stores didn't carry this shoe/size. I learned that the event was on grass and didn't wear it beyond trying it on in the store and wore other shoes that I bought. In taking the shoes back, I was told that the shoes had looked like it was worn outside and could not be returned. The assistant manager and manager were zero help, the sales associate that sold me the worn shoe managed to disappear conveniently on break. The manager even asked me why I tried to return this to the Sherway location, which happens to be closer to where I live, which felt like she was insinuating that I was trying to return shoes that I wore outside. The only person that remembered me and seemed to understand was another older saleswoman. This was the worst experience and Kate Spade has lost a few customers, we will take our hard earned money elsewhere. BUYER BEWARE - take a picture of the soles of shoes in the store held by the sales associate before leaving the store in case you may return it.
I had a very disappointing experience at this store today. My mom and I were browsing and asked a staff member if they would be getting more restock soon. Instead of providing a straightforward answer, she condescendingly told us that this store was ‘special’—like Louis Vuitton or Gucci—and that they don’t restock much because of the exclusivity of their products. She then suggested we go to an outlet mall like Vaughan Mills if we were looking for “cheaper bags” My mom, understandably offended, asked if we weren’t ‘special enough’ for their store. The staff member responded, doubling down that this was a ‘special store with special bags.’ This behavior was not only unprofessional but also discriminatory. Retail staff should never make assumptions about a customer’s ability to shop in their store or speak in such a dismissive tone. We left feeling insulted and unwelcome.
Had an awesome time shopping with Ashley even everything was done virtual. Ashley and also the other Staffs from Kate Spade Yorkdale are very friendly and helpful. I'm supposed to come and visit the store but ended up did a send sale here in calgary due to unexpected happenings. With a help of Ashley, Ive found a stunning and gorgeous Bag that i will going to wear on upcoming holiday gatherings and party. Everything packed well and secured. Super excited to wear the bag hopefully soon.
Received the best customer service from Hayley. She was attentive, quickly established a connection to ensure i was made aware of all options for what I was looking for and that I got the best price. I would highly recommend this location because of her!
Horrible customer service. One sales woman stared straight ahead and ignored my sister. My sister did buy a bag. I would have walked out. It takes a second to acknowledge a customer and yet ignoring people who enter stores in Toronto still seems to be the norm.
I love Kate Spade merchandise, however the Yorkdale Manager I dealt with, I wish I remembered her name had extremely terrible customer service! I perhaps should have written this review a lot earlier since the incident happened months ago. Oh well...never too late to share an experience! I showed interest in purchasing a beautiful pair of watermelon heeled sandals that Connie showed me in the show case. It was brand new to the store at the time. Loved them immediately, however, I noted a fault in the leather. The manager was requested to examine the shoe and the best response she could give me is that that's how it is and there is no damage she could see. She even walked over to another leather product to try and convince me that's how the leather is made! Clearly comparing "apples to oranges" She was totally trying to underestimate my knowledge base and visual credibility. I even told her I wasn't new to Kate Spade. (made no difference to her) Personally she should have offered alternatives regarding the sandal or taken it off the shelf so that no one else would purchase and realize when at home the imperfection. Not being truthful is a real "turn off" She should have returned that shoe to the manufacturer, rather than selling it. She then walked away to her back room! No interest in my service. I nearly walked away, aswell, but Connie the lovely salesperson she is was very patient and I'm sure she could see what I saw, stayed present as I looked at another size/ sandal and luckily success!! I found another intact sandal. I certainly would have left the store if it wasn't for Connie! Connie has such a captivating personality!! I felt and observed her true interest she displayed towards her customers, not only towards me, but with other customers. She was right by my side until I was satisfied and happy with my purchase!! That manager deserves no credit! No asset to Kate Spade! I never returned, to the store, that's the reason. Customer service is the utmost value! I will perhaps some day check if that Manager is still working there. Don't let her fool you! She has no interest in the customer other than to make a purchase whether the product is in good standing or not and perhaps the average customer would not see the flaw, but I'm a perfectionist and when I purchase an item, especially full price I expect perfection. Connie is a 5/5 star! She is the best!! I still have her business card, but due to the Managers attitude, my business has been in the hands of those who treat their customers with respect! The Manager's experience I would rate actually 0/5. Very disappointing!
Kate Spade is a Canadian Fashion accessories store based in Toronto, Ontario. Kate Spade is located at 3401 Dufferin St Space #159, North York, ON M6A 3A1, Canada.
Please contact with Kate Spade using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kate Spade opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider