5
1949 Queen St E, Toronto, ON M4L 1H7, Canada
Toronto, Ontario M4L 1H7
+16477215775

I bought what I thought was a beautiful pair of earrings made of stone and freshwater pearls. What I received was a pair of cheap plastic knockoffs worth about $2. This experience cost me $35. Save your money, at least I can try to prevent someone else from getting scammed.

We took a Movado watch that was not working any longer. We were told by other places to send it to Movado directly as it needed mechanical repairs. We found ASI and they restored the watch to a brand new condition at a much better price than the alternative. So fortunate to have such a gem of a place in our neighborhood.

Terrible experience. Brought an inexpensive automatic timepiece in for a repair, it was running slow. I was to expect a call for an estimate once the technician had reviewed the problem. Instead I receive a call that the work had been completed without my authorization of the cost. The cost was outrageous, exceeding the replacement value of the watch. Further he charged for replacing the metal clasp which was not defective when I took the watch in, and again the replacement of which I did not authorize. The owner would not accept any responsibility for not calling with an estimate. And when I told him the price was unacceptable, he told me if I did not pay, he would put the watch up for sale. The watch has sentimental value so ultimately I paid for the full cost he charged. I will never return to this shop, as I was not treated respectfully or professionally. A simple acknowledgment that an error was made by not providing an estimate and getting authorization of the work, and some reduction of the ridiculous unapproved cost would have gone a long way to remedy an unacceptable situation. Don’t be fooled by the light friendly chatting of the owner. I see from the reviews I am one of many with bad experiences. I find the owner’s responses to the issue experienced by other customers to be quite revealing. He touts the quality of his company, but never address the concerns raised by the customers.

I brought a watch in for repair and was told that it required parts to be ordered from Omega. I got the watch back a few weeks later and opened the case back to find that not only did he not replace any parts, but he also damaged my rotor. When I brought it back to him to discuss it he grabbed the watch and started to violently shake it, which caused further damage. Avoid at all costs.

Terrible experience. Brought a watch in for the glass to be replaced. There was thread left within the watch, the watch was scratched and glue was on it. I brought it back in to have these mistakes be addressed and the polish was taken off the frame of my watch... very disappointed. Will not return.

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ASI Boutique Jewelry Sales & Repairs — Jewelry repair service in Toronto

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ASI Boutique Jewelry Sales & Repairs

Jewelry repair service at 1949 Queen St E, Toronto, ON M4L 1H7, Canada. Here you will find detailed information about ASI Boutique Jewelry Sales & Repairs: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    11 AM–5 PM
  • Monday
    11 AM–7 PM
  • Tuesday
    11 AM–7 PM
  • Wednesday
    11 AM–7 PM
  • Thursday
    11 AM–7 PM
  • Friday
    11 AM–7 PM
  • Saturday
    11 AM–7 PM

Rating

2
/
5
Based on 5 reviews

Contacts

State:
Ontario
Address:
1949 Queen St E, Toronto, ON M4L 1H7, Canada.
City:
Toronto
Phone:
Postcode:
M4L 1H7

About ASI Boutique Jewelry Sales & Repairs

ASI Boutique Jewelry Sales & Repairs is a Canadian Jewelry repair service based in Toronto, Ontario. ASI Boutique Jewelry Sales & Repairs is located at 1949 Queen St E, Toronto, ON M4L 1H7, Canada.


Please contact with ASI Boutique Jewelry Sales & Repairs using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find ASI Boutique Jewelry Sales & Repairs opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about ASI Boutique Jewelry Sales & Repairs

  • Leila Anton
    Added 2025.11.05
    I bought what I thought was a beautiful pair of earrings made of stone and freshwater pearls. What I received was a pair of cheap plastic knockoffs worth about $2. This experience cost me $35. Save your money, at least I can try to prevent someone else from getting scammed.
  • Celine Chranofsky
    Added 2025.03.25
    We took a Movado watch that was not working any longer. We were told by other places to send it to Movado directly as it needed mechanical repairs. We found ASI and they restored the watch to a brand new condition at a much better price than the alternative. So fortunate to have such a gem of a place in our neighborhood.
  • By owner
    Added 2025.03.25
    Thank you so much for your kind words, Celine. We're so glad you had a positive experience with us and that we could meet your expectations. Your feedback is truly appreciated, thanks again for choosing us!
  • M Mann
    Added 2024.06.17
    Terrible experience. Brought an inexpensive automatic timepiece in for a repair, it was running slow. I was to expect a call for an estimate once the technician had reviewed the problem. Instead I receive a call that the work had been completed without my authorization of the cost. The cost was outrageous, exceeding the replacement value of the watch. Further he charged for replacing the metal clasp which was not defective when I took the watch in, and again the replacement of which I did not authorize. The owner would not accept any responsibility for not calling with an estimate. And when I told him the price was unacceptable, he told me if I did not pay, he would put the watch up for sale. The watch has sentimental value so ultimately I paid for the full cost he charged. I will never return to this shop, as I was not treated respectfully or professionally. A simple acknowledgment that an error was made by not providing an estimate and getting authorization of the work, and some reduction of the ridiculous unapproved cost would have gone a long way to remedy an unacceptable situation. Don’t be fooled by the light friendly chatting of the owner. I see from the reviews I am one of many with bad experiences. I find the owner’s responses to the issue experienced by other customers to be quite revealing. He touts the quality of his company, but never address the concerns raised by the customers.
  • David Mason
    Added 2022.02.22
    I brought a watch in for repair and was told that it required parts to be ordered from Omega. I got the watch back a few weeks later and opened the case back to find that not only did he not replace any parts, but he also damaged my rotor. When I brought it back to him to discuss it he grabbed the watch and started to violently shake it, which caused further damage. Avoid at all costs.
  • Kayla S
    Added 2018.07.07
    Terrible experience. Brought a watch in for the glass to be replaced. There was thread left within the watch, the watch was scratched and glue was on it. I brought it back in to have these mistakes be addressed and the polish was taken off the frame of my watch... very disappointed. Will not return.
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