Health practices at this salon could use great improvement. I went for a pedicure and was told to sit in a chair I had watched someone else get up from. The water and liner were already present while the other person was sitting there, so it is reasonable to assume this was their used water. Mind you, there was also a long hair floating in it. I had to reason with the worker to change the water and liner, and even pointed out there was a long floating hair (not even the colour of my hair). I expected they would also then change the towel the previous client had their feet/shoes on, but I also had to request this be changed. I was extremely uncomfortable and distrusting of the service I was about to receive at that point. I regret having not walked out, but at the time I feared being rude, as the worker was kind, however grossly lacking in their attention to detail. The service went on and the worker was kind and did a fine job painting and shaping my nails, but I’m very concerned about their health and safety practices, as they reuse what should be single-use items such as buffers, nail files, and brushes. Nail files and buffers are required to be single-use, which was obviously not the case, as the large black files are powdered white and taken out of a container that was being moved through the salon. There was no suggestion that brushes were sprayed with 70% isopropyl alcohol between clients. Another worker also used the used foot towel from a previous client to wipe down the basin (no cleaning agents used) and then wipe down the chair. I had high hopes for this location given the excellent reviews and lack of jacuzzi-style tanks. I would not recommend it, nor will I return.
Booked bio gel manicures and regular pedicures for myself, my sister and my mom a few days before my sisters wedding. The nail techs are all so sweet and attentive. The owner was really nice as well in coordinating before hand and accommodating us and our requests. The colors turned out really nicely. The nail salon is clean and spacious. TVs with good shows was a nice touch. I bumped my nail and they did a touch up when I got back from the wedding. Highly recommend and glad we booked here especially since my sister wanted some fancy chrome ombré designs which they executed perfectly! Also I removed dip and had to add one extension.
This was my first time at MS23 and everything was exceptional! I had sent in inspo pictures for bio gel nails with designs and my nail tech recreated it perfectly ☻ Everyone was beyond nice. I was greeted by everyone and the environment is very welcoming. They even offered refreshments to my friend who only stopped in to say hi. You can tell the staff truly work as a team - when my nail tech had to step away for a bit, others checked in to see how I was doing or offered more refreshments! It’s nice to see everyone aware of all their clients. Everything is also very clean and sanitary, my nail tech was cleaning all the tools right after using them or opening new tools in brand new packaging. Will definitely be back!!!
I got the deluxe pedicure done by Nie and loved everything about it! The owners were super sweet and friendly too. The service felt really relaxing and high-quality, and the whole place has such a cozy and stylish vibe. I felt very taken care of and will definitely be coming back as a regular!
****UPDATE**** It’s been 6 hours and my redone nails are already starting to bubble up and crack on 3 nails. Just black polish, no glitter. What is your excuse this time? THE WORST MANICURE EVER! First and last time at MS23! I asked for black shellac manicure with glitter. Simple. After cutting my fingers with cuticle scissors multiple times the nail tech proceeded to absolutely glob on the glitter in comical amounts. I thought maybe it would just dry down after being under the UV light. IT DID NOT. I asked the technician to try and file the thickness down a bit and it helped slightly. After TWO LONG HOURS I just wanted to go home. I was not impressed but thought that I could live with it and I’ll just never go back to MS23. When I got home I realized there was already damage to the polish because it hadn’t cured properly under the UV. I could actually HEAR air bubbles under my nail when I pressed on it. I called MS23 the next day to ask them to remove and or fix it. When I arrived I asked if they could just remove it and give me a refund as I didn’t have much confidence the second round would go much better and they REFUSED. They admitted the nails were not cured properly but insisted I asked for glitter so it was completely normal to have extremely thick, uneven nails with glitter. I was given the analogy of “imagine you go to a restaurant and you send the food back because you don’t like the noodles.” What?!?! I have had glitter shellac many times at other places and have never had that issue. And they have never applied in gobs like this nail tech did. Since they refused a refund I accepted the redo but they said they would not be applying the glitter because the same thing would happen. Ok so you’re a nail salon and you can’t properly apply glitter? I hate that I had to take the time to write this but people should be warned to stay away!!!
Amazing quality and service from the team here! All the nail artists are so friendly and take extra care for the perfect mani and pedi and no hesitation to fix something if you’re not happy. Salon is very clean and freshly sanitized tools are opened for each service. They also have a fantastic selection of Korean and Japanese colours alongside the usual Opi and CND. I’ve been a customer since they opened and recommend to all my friends!
The best manicure I’ve ever had! Normally chrome shellac lasts one or two weeks max but the last one I got lasted over a month. Had to come back and see Rosa again who is amazing - I won’t let anyone else touch my nails from now on!
MS23 Nails Beauty Care is a Canadian Nail salon based in Toronto, Ontario. MS23 Nails Beauty Care is located at 680 Queen St W, Toronto, ON M6J 1E5, Canada.
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