7
475 The West Mall, Toronto, ON M9C 4Z3, Canada
Toronto, Ontario M9C 4Z3
+14167979774

Flower didn't look fresh at all and it looks very different from the photo I got and when I called to ask they couldn't give me ETA on when it'll be delivered

Not worry-free. Not fresh flowers. The flower arrangement set arrived unimpressive compared to the website photo, sloppy, flowers falling down, and partially wilting; on display with our name at a Funeral Home. I immediately contacted the shop who did not reply. The florist only replied after I embarrassingly took photos. He came to 'fix' the arrangement only to be displayed the next day with wilted flowers. When you spend over $600 you want peace of mind. The Florist did not answer me after I contacted him more than once, with pictures of the 'fixed' wilted arrangement. The rest of the 'fixed' arrangement lasted only more 3 days.

I ordered bouquets for my wedding and they were absolutely perfect! I wanted a fall theme with sunflowers and they did a beautiful job!! 10/10 recommend!!

this flower store is great, it has all the colors and kind of flowers you might need, also the cost is really fair and the customer service was great and very respectful. great location

The owner was super accommodating of my last minute order. He made a beautiful bouquet for my wife and it was at a fair price too. These guys will be my go-to florist moving forward. Thanks for the help!

I ordered a beautiful purple bouquet for my mother in law who just lost her mother. The bouquet not only showed up looking way different in the pictures (colours were swapped and horrible choices were picked would’ve just preferred white but they added bright pink) they were lifeless looking and sagging - photos attached. I wish these places would just send what they are advertising. Poor quality compared to other places, delivery was free but not worth the disappointment. Would not recommend this company and will not use them again.

I ordered two dozen roses for my wife for Valentine's Day and only one dozen was delivered in a slightly beat-up and grungy looking white box with tape all over it. Definitely not worth the $169.49 I paid. I have tried calling, emailing, and texting to ask for at least a 50% refund, but no one is returning my call. How can they make this mistake on the most important flower delivery day of the year?

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Toronto Flower Story — Florist in Toronto

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Toronto Flower Story

Florist at 475 The West Mall, Toronto, ON M9C 4Z3, Canada. Here you will find detailed information about Toronto Flower Story: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    9 AM–5 PM
  • Monday
    9 AM–5 PM
  • Tuesday
    9 AM–5 PM
  • Wednesday
    9 AM–5 PM
  • Thursday
    9 AM–2 PM
  • Friday
    9 AM–5 PM
  • Saturday
    9 AM–5 PM

Rating

3
/
5
Based on 7 reviews

Contacts

Categories:
State:
Ontario
Address:
475 The West Mall, Toronto, ON M9C 4Z3, Canada.
City:
Toronto
Phone:
Postcode:
M9C 4Z3

About Toronto Flower Story

Toronto Flower Story is a Canadian Florist based in Toronto, Ontario. Toronto Flower Story is located at 475 The West Mall, Toronto, ON M9C 4Z3, Canada.


Please contact with Toronto Flower Story using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Toronto Flower Story opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Toronto Flower Story

  • Geo cha
    Added 2025.11.12
    Flower didn't look fresh at all and it looks very different from the photo I got and when I called to ask they couldn't give me ETA on when it'll be delivered
  • By owner
    Added 2025.11.13
    Hey Geo, it's disappointing to hear about your experience. We understand how important freshness and delivery timing is. We want to learn more about this and see how we can make things right. Please call us at (416) 797-9774.
  • c g
    Added 2024.02.05
    Not worry-free. Not fresh flowers. The flower arrangement set arrived unimpressive compared to the website photo, sloppy, flowers falling down, and partially wilting; on display with our name at a Funeral Home. I immediately contacted the shop who did not reply. The florist only replied after I embarrassingly took photos. He came to 'fix' the arrangement only to be displayed the next day with wilted flowers. When you spend over $600 you want peace of mind. The Florist did not answer me after I contacted him more than once, with pictures of the 'fixed' wilted arrangement. The rest of the 'fixed' arrangement lasted only more 3 days.
  • Olivia Murray
    Added 2022.10.01
    I ordered bouquets for my wedding and they were absolutely perfect! I wanted a fall theme with sunflowers and they did a beautiful job!! 10/10 recommend!!
  • Juan Lopez
    Added 2022.07.09
    this flower store is great, it has all the colors and kind of flowers you might need, also the cost is really fair and the customer service was great and very respectful. great location
  • jeeho paik
    Added 2022.03.19
    The owner was super accommodating of my last minute order. He made a beautiful bouquet for my wife and it was at a fair price too. These guys will be my go-to florist moving forward. Thanks for the help!
  • Breanne Carrafiello
    Added 2022.03.12
    I ordered a beautiful purple bouquet for my mother in law who just lost her mother. The bouquet not only showed up looking way different in the pictures (colours were swapped and horrible choices were picked would’ve just preferred white but they added bright pink) they were lifeless looking and sagging - photos attached. I wish these places would just send what they are advertising. Poor quality compared to other places, delivery was free but not worth the disappointment. Would not recommend this company and will not use them again.
  • Sean Debotte
    Added 2022.02.15
    I ordered two dozen roses for my wife for Valentine's Day and only one dozen was delivered in a slightly beat-up and grungy looking white box with tape all over it. Definitely not worth the $169.49 I paid. I have tried calling, emailing, and texting to ask for at least a 50% refund, but no one is returning my call. How can they make this mistake on the most important flower delivery day of the year?
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