The gentleman working the counter today is always very kind and helpful, but unfortunately his employer can't or won't fix their scanning equipment so he gets all the complaints from customers. He is very competent and good at his job, but his employer wants it to be almost impossible for the guy to do his job. Give him a raise for managing your mistakes, fix your equipment, and stand behind your workers.
I com the stor to buy gas and lottery at 6,24Am 24 november the guy said lottery opened at 7 and icant sale it now ,I toold him if ur not saying lottery I don't want gas too he said iam not care just sher ,the honer should know
Yesterday, July 29th, I went there at 6:05 a.m. to buy something. As I arrived, a male employee wearing glasses left the store with a customer and started cleaning outside. I tried to go in to shop, but he told me it was closed and wouldn't let me shop. This isn't the first time this has happened. The other employees are doing their job, but this is the third time I've encountered this person this morning, and he's always acted this way.
That lady working with the trash bins tonight was very rude. We asked her multiple times and she never looked back at us and never responded to our question regarding our purchase! I work in customer service too and never did i ever show an attitude to my customers no matter how bad my day is! You better teach this lady some manners or train her again!! She just made our night worst!
The cashier closed earlier than the scheduled time, as indicated by the signage outside. For instance, the signage states that this location sells alcohol until 11 p.m., but when I arrived at 10:37 p.m., they informed me that they were closed.
You're now making us watch Shell commercials while we pump gas at blaring loud volumes. Stop shoving your commercials at your customers while we're already buying your gas! Also terrible customer service here, I tried asking an employee about using my air miles card; he just vigourously shook his head without saying anything. No 'hi' or any kind of explanation. I was able to use my air miles card so clearly staff don't know how this stuff works. Train your employees better on how to interact with customers!
The male employee was scanning his own airmiles card on everyone’s transactions!! And didn’t even ask me if I had a card, this is fraud!!! And I hope he gets caught!!
Shell is a Canadian Gas Station based in Toronto, Ontario. Shell is located at 909 Wilson Ave, North York, ON M3K 1E6, Canada.
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