Stopped at Shell to fill up my truck and had a really bad experience. The girl at the counter her name started with JAS was super unprofessional. She ignored people, didn’t say a word when I walked up, and when she finally spoke, she was rude and had a bad attitude. She came off really arrogant, like she had personal issues and was taking it out on customers. Honestly felt like she didn’t care about helping anyone. Not the kind of service I expect from Shell, and it definitely left a bad impression.
Yesterday the car wash broke down when I was the next car, wasted 20 min waiting, today it broke down while I was in the wash leaving my car with soap on it to dry and wait another 30 minutes to go around again. @ ownership/corporate, do better.
Great electric chargers nice and fast!! You have to download the app so that’s why a lower rating. They make it difficult to use. Petro Canada stands out as the easiest to tap and charge.
One of the worst experiences, Employees on Saturday (July 5th 2025) at 8:30 - 9:00Pm around, he was so rude and very arrogant. Though the gas prices is cheap, management have to teach the employees how customer service works. Never going to visit again
Tried to fill up tonight and the pump wouldn't work. I tried twice but still nothing so I called for help. They said that the pumps aren't currently dispensing regular but I noticed that the price changed from $1.159 to $1.349. Coincidence? I doubt it. This is where I regularly fill up and I am really disappointed.
Today May 11, 2025 I went to have my vehicle wash I go into the car wash and it seems it is defected it kept on telling me to reverse then go forward a couple of times. I was stuck in the car wash with the doors down. I called the gas station and the cashier was not helpful she kept thinking I was outside of the car wash and didn’t get in with my pass. I said no I am in the car wash stuck in here and the wash won’t start. Cashier came to the car wash after 20 mins. There was a line up of other vehicles waiting for wash. The service there is horrible and if you are someone who doesn’t like to be in close places you you shouldnt go to this Shell. It was terrifying this place doesn’t even deserve one star.
This is the worst gas station ive ever been to. The employees are absolutely horrible at customer service. Why is every pump pre-pay? I understand if its 2am in the morning but why do i have to pre pay at 2pm in the afternoon and im right at the front pump? So whatever, i pre pay and waste my time of having to go back and forth for my receipt only to find that my CAA and air miles discount was not given because i pre paid. So they have you pre pay so they dont get Robbed, but yet i have to be ok with them Robbing me? And when i confront the cashiers about it, they become very rude or non- responsive. Safe to say i will not be returning to Shell Gas stations anytime soon, especially this one. Friday, October 25, 2024 1:55pm
Shell is a Canadian Gas Station based in Toronto, Ontario. Shell is located at 6731 Kingston Rd, Scarborough, ON M1B 1G9, Canada.
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