This is my second time at this location and it will be my last. Upon arriving, the place was empty and there was one employee at the front on his phone. I opened the door, said hello but he just looked up and didn’t reply so I said “sorry to interrupt you” and left to do some shopping across the street. I came back and there was a young woman in the front. I placed an order for a lamb/ beef Gyros. It was dry and overly salty. No one asked me how it was. There are two, perhaps three factors that make or break a restaurant( decor unfortunately can’t be entered in this equation). Food and service. Because this place completely lacks the first two and the third is outside their domain, I can only say that I can almost count the days until this place is shuttered over. If you don’t believe me just read the writing on the wall:
My first visit was yesterday..quite impressed by the flavor Ordered one spring lamb souvlaki sandwich..very tasty and clean also the portion of meat in the sandwich is satisfactory to me. ( please keep it tgat way) Also place is very clean quiet and nicely decorated..with middle eastern ornaments photo attached ( the Pharoah eye of Horus the blue anti evil stones etc) nice...and lovely photos of Greece. Wt cought my eye is the cleanliness. The guy was nice and friendly...the lady not as much..but its okay. I only wished they played some Greek music in the background ( zorba the greek) for instance .. One bite from my sandwitch took me back to our summer trip to porto hydra island in greece... Will be coming again soon. Sandwich round 18 $ including tax. They close at 9 pm
Yahsooooo, Bloor west at Runnymede location is so much better than places on the danforth. Food always cooked fresh so you wait a few minutes and well worth it. Staff are amazing and they will make your order the way you want. Yahsoo yahsooo.
When visiting friends and family, I always buy from this location given the consistency in quality and quantity. The prices have gone up a bit but still worth it. Would be nice if they offered a discount to repeat and loyal clients as well as seniors.
I just can’t believe how unprofessional and rude the people who works there !!! Horrible customer service, Never going back. My husband explained the situation in some previous review Hmmm we should go to McDonald instead
Terrible experience overall!!! I went in to grab some takeout, so while I was ordering, I asked how long is it going to take because I was in a hurry. I was told 15 minutes. That’s fine. Some 20 minutes later I noticed people who ordered after me were receiving items that I ordered so I casually asked how much longer? The lady behind the counter said I told you 15 minutes, and I said I understood that, but I’m noticing items I ordered were being given to later orders, that’s when the attitude started from both of the people behind the counter. The woman said they didn’t have enough for what I ordered so they gave it to the other people so they wouldn’t have to wait, and the guy behind the counter piped up and said “it’s meat, it needs to cook”, and all I said was I wish you would of told me about what was available, I would have ordered something else. Again I was told I wasn’t waiting long, but I was!!!! When I was finally handed my order I was told to go order somewhere else next time. I have no doubt that these two people working there today have no idea what customer service is, and all they do is make you feel like they are doing you a favour. Now the food!!! It was bland and undercooked!!!!! I had to put it in a pan when I got home to make sure it was good enough to eat. Terrible!!!! Cannot and will not recommend!!!! Absolutely the worst customer service!!!!
Nice to see this place doesn’t leave any information as to why they are randomly closed on Thursday at 11:40am when google and the sign in their window states open at 11:00am. Lost business and a review to reflect on my experience :)
Souvlaki Hut Runnymede is a Canadian Greek restaurant based in Toronto, Ontario. Souvlaki Hut Runnymede is located at 2184 Bloor St W, Toronto, ON M6S 1N3, Canada.
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