My church hosted a back to school fun day for the community and thought it would be a wonderful idea to use Edmond's Mr. Iceberg ice cream truck. He was to arrive at 4pm after we served lunch and finished our various presentations and workshops with the children. We agreed on the time and the invoice stated 4 pm. He called the morning of the event that he had scheduled a lot of events for the day and would like to come earlier. We agreed on 3 pm or 3:15 pm. He said he would call 20 minutes before arrival. He never did. A call would have been nice because we would have informed everyone that the ice cream truck is arriving soon. He arrived at 2:30pm, an hour and a half earlier than the original agreed upon time. This interrupted our entire schedule. He only stayed 45min instead of the hour agreed to because of his other bookings. We were not afforded the slightest hint of an apology and no sign of any remorse whatsoever. He was also not very cheerful or pleasant in dealing with the children. We found him to be quite curt with them. Of course the children loved the ice cream, but we also got complaints of wrong orders. For example, a child ordered a slushie and rather than clarifying what flavour, he offers a random flavour of his choosing. Another child ordered a chocolate/vanilla twist and he just gave a vanilla cone, no care or concern to ensure the correct orders. We also found his prices quite high ($6/serving of either ice cream cone or slushie). The cones received were quite small as demonstrated in the pictures attached. The young ladies who organized and discussed the booking with Edmond stated that the impression they received was that the ice cream would be unlimited for the number of people attending. He kept inquiring about the number of guests and did not clarify that it didn't matter how many guests we had but that we were paying for a specific number of servings. And as you can see the serving size was very small. We will not be soliciting Mr. Iceberg's services for any future events! *EDIT* The order for 50 servings of ice-cream was $6/serving + Hst. Since we thought it would be unlimited and it wasn't, we ended up paying for additional servings and he charged a discounted rate of $3/serving.
Mr. Iceberg Toronto are incredible! Best ice cream truck service, I’ve hired them for the last 4 yrs for our appreciation events and the customer service is always great 100%
Eddy is by far one of the best ice cream truck vendors I have worked with. He has a good spirit and great sense of humour when interacting with customers. Human connection and good vibes have been missing in Toronto after Covid so witnessing Eddy’s interactions with customers in 6 commercial buildings has truly been a treat. Thank you for all that you do Eddy and look forward to working with you for the 3rd year in a row!
Eddie is absolutely fantastic! We have hired Mr. Iceberg for our yearly ice cream event for the past two years. The soft serve and the slushies taste fantastic! Mr. Iceberg is punctual, professional, flexible, and extremely customer friendly! We had a visitor spill an ice cream cone and Eddie had a new one for them before I could even blink. Absolutely recommend to anyone looking for an ice cream truck for any event!
I rented Mr. Iceberg ice cream truck for a company event and it was a hit! Eddie's service was great—super nice, easy going, and made everything run smoothly. Highly recommend for any event!
Eddy from Mr. Iceberg was such a pleasure to work with!! Always responded to my questions quickly, was very friendly, arrived at the event early so he was ready to go when our guests showed up and most importantly great ice cream. Everyone loved it! Will hire for other future events!
Mr. Iceberg was fantastic to deal with, they are responsive, the truck was clean the ice cream was fantastic. Mario was amazing, great customer service. Highly recommend, Oakville Happy Ice Cream Day!
Mr. Iceberg Ice Cream Truck Toronto is a Canadian Ice cream shop based in Toronto, Ontario. Mr. Iceberg Ice Cream Truck Toronto is located at 837 Roselawn Ave, York, ON M6B 1B5, Canada.
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