7
499 Richmond St W, Toronto, ON M5V 0P4, Canada
Toronto, Ontario M5V 0P4
+13653003200

Giving this place a 2 stars, wish I could give more. Been here before and they flavours are pretty good however person working there the other night gave me a double scoop, but the portions were horrible. I got barely anything for the $9 price. The second scoop was more like a tiny bit of another flavour. To add to this my gift card declined when in fact there was enough on it to cover cost of ice cream. Not a great experience.

Excellent ice cream and an incredible staff that can and will answer all your questions!! Favourite flavour is either the Dulce & Banana or Blueberry Lemon Curd, but all of them are great and again the staff are super helpful when deciding what to get. Had amazing service from Leigh-Ann when we stopped in, couldn't have been a more pleasant experience. Will definitely be coming back soon!!

Hamza is a phenomenal worker and always put a smile on my face when I come to this Demetres. whenever i’m having a hard day, he puts a sweet smile on my face!! He knows my favourite my ice cream and always makes it with love! thank you :)

Just grab your scoop. Delectable and unique ice-cream flavours. My favourite place to end the day when ever visiting Waterworks food hall with friends. Must try flavours: apple crumble pie Galato goat cheesecake Dubai chocolate Rose ice-cream

Had a lovely ice cream at Scooped today, got the Double Baked Apple Pie… was very delicious. They had a lovely range of unique flavours you don’t generally see elsewhere. Generous portions and very reasonably priced. Peter was very welcoming and friendly, was very cool watching him make fresh cones!

Poor customer service I just stood in line for 5 minutes with one person in front of me while I watched 1 girl rolling waffle cones another one taking them out of a bag and a third person replacing ice cream tubs. We were standing in front of the girl making the waffle cones and watched while she kept scooping more batter while the other 2 were chatting. Once the girl making waffles cones sees there is now a line lets out a big sigh and decides to help us…big let down. There is no way I’m going to support this place tonight and moving forward

Huge variety of flavours. I sampled the caramel which was exceptional and then ordered the apple pie which was good but not as good as the caramel. The cajeta swirled goat cheese is the standout flavour. It's an exceptional combination of caramel and cheesecake flavours. Sizes should be increased slightly or prices dropped $0.50-$1 for the size you get. I would recommend getting a tub instead of the scoops as the difference between two scoops and a pint tub is $1. It's inside the great waterworks food hall. Lots of seating at pretty much all times.

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Scooped by Demetres (Waterworks Food Hall) — Ice cream shop in Toronto

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Scooped by Demetres (Waterworks Food Hall)

Ice cream shop at 499 Richmond St W, Toronto, ON M5V 0P4, Canada. Here you will find detailed information about Scooped by Demetres (Waterworks Food Hall): address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    11:30 AM–10 PM:
  • Monday
    11:30 AM–10 PM:
  • Tuesday
    11:30 AM–10 PM:
  • Wednesday
    11:30 AM–8 PM:
  • Thursday
    Closed
  • Friday
    Closed
  • Saturday
    11:30 AM–12 AM:

Rating

4
/
5
Based on 7 reviews

Contacts

Categories:
State:
Ontario
Address:
499 Richmond St W, Toronto, ON M5V 0P4, Canada.
City:
Toronto
Phone:
Postcode:
M5V 0P4

About Scooped by Demetres (Waterworks Food Hall)

Scooped by Demetres (Waterworks Food Hall) is a Canadian Ice cream shop based in Toronto, Ontario. Scooped by Demetres (Waterworks Food Hall) is located at 499 Richmond St W, Toronto, ON M5V 0P4, Canada.


Please contact with Scooped by Demetres (Waterworks Food Hall) using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Scooped by Demetres (Waterworks Food Hall) opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Scooped by Demetres (Waterworks Food Hall)

  • James
    Added 2025.12.02
    Giving this place a 2 stars, wish I could give more. Been here before and they flavours are pretty good however person working there the other night gave me a double scoop, but the portions were horrible. I got barely anything for the $9 price. The second scoop was more like a tiny bit of another flavour. To add to this my gift card declined when in fact there was enough on it to cover cost of ice cream. Not a great experience.
  • Darryn Hrycyna
    Added 2025.11.13
    Excellent ice cream and an incredible staff that can and will answer all your questions!! Favourite flavour is either the Dulce & Banana or Blueberry Lemon Curd, but all of them are great and again the staff are super helpful when deciding what to get. Had amazing service from Leigh-Ann when we stopped in, couldn't have been a more pleasant experience. Will definitely be coming back soon!!
  • Zaki Hashi
    Added 2025.11.01
    Hamza is a phenomenal worker and always put a smile on my face when I come to this Demetres. whenever i’m having a hard day, he puts a sweet smile on my face!! He knows my favourite my ice cream and always makes it with love! thank you :)
  • Su R c
    Added 2025.10.21
    Just grab your scoop. Delectable and unique ice-cream flavours. My favourite place to end the day when ever visiting Waterworks food hall with friends. Must try flavours: apple crumble pie Galato goat cheesecake Dubai chocolate Rose ice-cream
  • Krishna W
    Added 2025.09.30
    Had a lovely ice cream at Scooped today, got the Double Baked Apple Pie… was very delicious. They had a lovely range of unique flavours you don’t generally see elsewhere. Generous portions and very reasonably priced. Peter was very welcoming and friendly, was very cool watching him make fresh cones!
  • Richard Delasalas
    Added 2025.09.28
    Poor customer service I just stood in line for 5 minutes with one person in front of me while I watched 1 girl rolling waffle cones another one taking them out of a bag and a third person replacing ice cream tubs. We were standing in front of the girl making the waffle cones and watched while she kept scooping more batter while the other 2 were chatting. Once the girl making waffles cones sees there is now a line lets out a big sigh and decides to help us…big let down. There is no way I’m going to support this place tonight and moving forward
  • By owner
    Added 2025.09.29
    Hi Richard, we're so sorry to hear about your experience. Please get in touch with us at [email protected], we'd like to make things right!
  • S
    Added 2025.05.25
    Huge variety of flavours. I sampled the caramel which was exceptional and then ordered the apple pie which was good but not as good as the caramel. The cajeta swirled goat cheese is the standout flavour. It's an exceptional combination of caramel and cheesecake flavours. Sizes should be increased slightly or prices dropped $0.50-$1 for the size you get. I would recommend getting a tub instead of the scoops as the difference between two scoops and a pint tub is $1. It's inside the great waterworks food hall. Lots of seating at pretty much all times.
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