My husband and I have been buying linens from Au Lit for years and have always raved about it. However it seems the customer service and quality control of products has drastically declined. We recently spent a considerable amount of money on new bedding and were so excited to try out our new sheets. However we were disappointed when we opened up our new fitted sheet to see that there were dirt smears on the sheet. Nothing crazy but enough to make us grossed out. We immediately called the store anticipating a sincere apology and efficient solution, but instead the salesperson, Leanne, didn’t believe us, refused to accept photo proof and insisted we bring the sheet to the store for her to inspect at her leisure. This would have entailed 3 total trips to the store and no guarantee that they would provide any solution. This is a gross representation of how independent businesses are going to buckle when customer care is so lacking and inconsiderate. Unfortunately, we will not be shopping here again.
Hi Elaine Shields, FYI! We have received the duvet cover and shams the next day they were sent. We are really happy with the product and specially your OUTSTANDING service and follow-up. We rarely see that type of service nowadays. It is REALLY appreciated. Keep up your excellent work. From a very satisfied client.
I was in the market for a new premium sheet set with duvet cover and had read good things about Au Lit online. I ended up getting the 220 percale weave in charcoal on a sale and the order ended up totalling just shy of 600 CAD after all discounts. When I first got these sheets out of the packaging, I was shocked. They felt stiff and borderline scratchy, but I figured a wash would soften the sheets up. Despite following all of the included directions, the sheets after washing felt the exact same as they did out of the packaging. I then reached out to Au Lit customer support. I was told that these sheets need to "break in" compared to other sheets. Figuring I would trust the process, I slept on these sheets for weeks. After 2 more washes it was clear to me that nothing was breaking in at all as the sheets still felt exactly as they did out of the packaging. During the 2 weeks however, I probably slept worse than I have in years. Over the years, I have had many different types and styles of cotton sheets with different weaves and thread counts. I can easily say without hyperbole, that even some of the cheapest sheets I have ever purchased have been more soft/comfortable than the sheets I received. I actually went around my home to feel different textiles to compare against. The curtains in my bedroom are literally softer then these sheets. Every single shirt I own is softer. The only textile in my entire home that was comparable was my SHOWER CURTAIN. If that doesn't say it all, I don't know what does. I eventually noticed a DEFECT after placing the sheets on my bed after the 3rd wash. At this point I was livid, not only was the worst bedding I was ever owned, it was also defective and EXORBITANTLY expensive. And that was even after discounts! The only thing that saved this from a 1 star review is that my order was promptly refunded. I ended up taking all the bedding an donating it to my local shelter. To be fair I can only speak to the quality of the 220 count percale weave, but based on how abysmal the quality of this product is, I would stay FAR AWAY from ALL Au Lit products.
This shop carries exquisite linens, but I haven’t always enjoyed shopping in person here—the staff often came across as cool and disinterested. So when I visited the other day, for the first time since before COVID, I was pleasantly surprised. I had a wonderful experience. Patricia was warm and knowledgeable; she took just enough time to show me a few pieces she thought I might like, then gave me plenty of space to browse, while remaining available for any questions. I found the perfect summer coverlet and absolutely love it. I'm so glad I stopped in. Thank you, Patricia!
From the minute I approached the front doors at the Tycos location, I knew I was in for a very luxurious experience. It was absolutely fabulous. I just blown away by the size of this store. It's beauty, the displays, the staff, all fantastic. You definitely won't be disappointed. I love that you can browse at your leisure. There's even a place for bored husbands to sit. Big shout out to Michelle for helping us out. She was very patient and explained everything there was to know about purchasing a down pillow. I'm so looking forward to returning. Thanks again!
Our visit at Au Lit Fine Linens was such a wonderful learning experience all made possible with the help of Sande, who provided us a wealth of information in selecting the sheets best for us. We were made to feel like our opinion mattered and we were led through the decision process with the utmost courtesy and respect. Thank you, Sande and Au Lit Fine Linens. We will definitely be back ~ a good nights sleep is priceless! Sincerely, Jackie & Peter
Jacqueline and Jessica were an enormous help in narrowing down our choices for bedding. I'm thankful to have a store that provides personal and knowledgeable service despite its volume.
Au Lit Fine Linens is a Canadian Linens store based in Toronto, Ontario. Au Lit Fine Linens is located at 2049 Yonge St, Toronto, ON M4S 2A2, Canada.
Please contact with Au Lit Fine Linens using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Au Lit Fine Linens opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider