Love this store. They're the last independent owned store in the Eaton centre. On business 30+ years. Bought 2 american touristers pieces from the owners. Was in a day earlier and spoke to a gentleman who gave us great advice on traveling yo Europe and what to bring for luggage. Prices and selection was perfect. I highly recommend this store.
I can’t believe how crazy and rude is the sale person lady in this location! I was taking a photo of one of the luggage in the store to send to my sister and she came and started talking very very rude and load that you should get permission from me to take photo. I was shocked of her bad attitude. If it is the rule of your store, She could tell me that with respect! I will never buy anything from this store again! Only because of the rudest sales person I have ever seen!
I was amazed how rude the sales person lady was. She asked our budget, we said 250$ and she was super rude after that. She said I don't have anything for you and was super rude afterwards! I strongly recommend that the owner talks to the sales person. We asked for her name and she refused to tell us that.
NOTE: NO REFUNDS!... That being said, the staff were willing to do their absolute best to find me a bag I liked to exchange for. Very happy with the new one!
I’ve never had a sales rep look at me as crazy as the one I met yesterday. Like I had personally insulted her just by walking in! I think she was mad she had to put her mask on as I was walking in (which is how I saw her make this face ☹️ and glare). She did offer to help but that doesn’t really matter if you look and sound like you want me to leave. I still said thank you after I left and all I got back was an “Mm.”
No wonder this store has 1.5 stars on Yelp. I called to ask about a Samsonite carry-on. The sales lady was very rude and just simply told me there was no such sizes etc. But I explained to her that I got the sizes from Samsonite official website. Then she put me on hold to check, and later came back to say the measurement difference must be due to measuring with wheels or without wheels. (If she were knowledgeable, she could have told me this from the beginning instead of telling me that the sizes I asked for did not exist.) When I asked about the prices, she told me the carry on was on sale at the store for $199. I was a bit shocked at the price differences, and mentioned that Samsonite had it on sale for $159. (That is a $40 difference for a $159 suitcase.) Then she got upset, and said why I called her instead of just getting it at Samsonite? She said why I was wasting her time. Wow! Wow! (Well, I called because Samsonite has no stores near me, but this store is listed as one of the authorized retailers on Samsonite website. If you don't want people to call, why don't you ask Samsonite to take you off its listing as an authorized dealer? So everyone who visits or calls your store must make a purchase immediately; otherwise, he is wasting your time? Wow!)
went into this store today ;;;; why do they play non English music it was like Spanish or something we r in Canada should be at least English music; please
Laco Sac is a Canadian Luggage store based in Toronto, Ontario. Laco Sac is located at 220 Yonge St, Toronto, ON M5B 2H1, Canada.
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