I had a disappointing experience with dysport here and ended up needing treatment one month later with a doctor at another clinic. But this is not why I’m giving them this review. I’ve always received similar units, including at this clinic last year, yet my results were completely ineffective this time, even with extra units added. I came back a week later because it wasn’t kicking in by days 3-5 like usual and I knew something was off. I got another area treated and an early touch-up because I was temporarily leaving the country. Weeks later, the results were still very poor, and when I kindly reached out to understand what went wrong, the explanations kept shifting. First it was underdosing, then it was that I didn’t come in exactly at two weeks, then that my goals weren’t clear. It felt like every policy was being used to deflect rather than address the situation. I couldn’t come back at two weeks, but even if I did, it wasn’t just a regular “touch up”, something went seriously wrong. The final straw was when they twisted my words regarding something I said in my appointment to further deflect the issue. After speaking with my doctor today, I recognize there is no valid reason for having results this ineffective given the units, my history, my careful post-Dysport care, coming back a week later with valid concerns and full muscle activity, and then receiving such a poor response from Skinjectables. Their blame-shifting and liability-proof stance was disappointing. For this reason, they’ve lost me, my family members, and my friends as clients.
It’s very hard to get in touch with anyone in charge at this clinic. I’ve tried reaching out by phone and email several times, but have not received any response. Overall a frustrating experience….
While the work at this clinic is good, I will not be returning after doing some research. I encourage others to look into the Doctor at this clinic for themselves and decide if this is the kind of clinic they feel comfortable supporting.
I recently visited Skinjectables for the first time and was impressed from start to finish. Their prompt and professional email communication made booking easy, and the clinic itself is beautiful - spotless, modern, and welcoming. The staff were incredibly kind and knowledgeable, taking the time to walk me through everything and answer all my questions without rushing. I felt completely at ease and confident in their care. A big thank you to April and Glenda specifically for a fantastic experience! I’m thrilled with my results! I’ll definitely be back and highly recommend Skinjectables to anyone looking for expert cosmetic care and attentive service in a beautiful setting.
I called this clinic to book an appointment and they required me to provide my credit card number and CVV verbally or over email ahead of the time, I am not sure how other people are comfortable doing this but it’s not secure to provide this level of information in an insecure manner, other clinics may have the same policy however they provide a secure platform for exchanging those information if if they don’t that’s a flaw in their operation model They were responsive
I saw Nurse Liz for the first time in January of 2023 and my experience with was great! I’ve had gone to a few different reputable clinics for Botox before, but nurse Liz at Skinjectables has been the only one who has truly listened and given me to what I wanted. I’m 25 and I experience a lot of tension in my jaw and forehead which often triggers tension headaches, I wanted to try Botox injections in these areas to relax the muscles. I’m not looking to stop all movement, but that’s what ended up happening at other clinics. My forehead was entirely paralyzed, which felt and looked unnatural for someone who is 25. Nurse Liz makes sure that the natural movement in my forehead is still preserved while paralyzing/relaxing the muscles that contribute to my headaches. Within 2-3 weeks of my appointments I notice a decrease in their frequency which has been such a relief. Nurse Liz has also been the only person who has told me about the Botox Cashback program which has saved me several hundred dollars over the course of my visits! The clinic itself is also classy and clean, I feel very posh going to get my Botox done at such an upscale clinic in a fancy hotel LOL! I can’t recommend them enough. My only suggestion for them would to introduce an online booking system to make scheduling appointments easier.
Thanks to Gaby and the whole team for making my first ever injectables experience so great! Booking my appointment was a breeze (and they even squeezed in an additional last-minute request). They sent extensive information before and after my visit and I felt completely informed of the procedures before even stepping foot in the office. Gaby walked me through the procedures and then administered them far quicker than I was expecting. She has a very gentle hand! I felt safe and listened to the entire time I was there. I will absolutely be coming back soon!
Skinjectables is a Canadian Skin care clinic based in Toronto, Ontario. Skinjectables is located at 100 Front St W Level D, Toronto, ON M5J 1E3, Canada.
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