Great hotel but not great restaurant. A breakfast that a diner cook would have done much better but at a much higher price. Server did not check on us once after we got the food so we could not ask for anything.
While I have nothing but praise for the staff of the Chelsea Hotel Toronto, I had a troublesome experience while dining with my fiancée at the Elm Street Bar and Lounge. The pros: Food was amazing, the steak was cooked perfectly to temperature, and all meal requests (eg. sauce on the side) were accommodated. The value is on par with restaurants of this nature in the area. The dining area was cozy and intimate as well as clean. Unfortunately, that is where the good side of things end. The service was good to put it plainly. The drink order was taken swiftly by our server, and they arrived quickly, but he was very much distracted thereafter. When our food order was taken, our appetizer—the parmesan fries—did not arrive. Instead, we only received our mains about 30-35 minutes after ordering. When we expressed our concern about the missing appetizer, we were informed that it was given to the incorrect table. Though we did receive the fries afterwards, it was when we were almost finished our meal. Throughout all of this, he did not check to see if we had any issues or even a new drink order. Attempts to flag our server to collect the bill were made in vain. Although we consider ourselves patient and understanding diners, it was very frustrating to see our waiter clean tables, help behind the bar, and take new orders prior to clueing up our table and allowing us to leave. In the end, we were approximately 20-30 minutes and several reminders about paying our bill to two different staff before being able to leave. It's pretty bad when you're relieved to have left a dining experience.
Located in the rather noisy lobby the food was overpriced and mediocre, oversalted avo toast, undercooked hash and the fresh fruit was the can like fruit salad with two fresh berries in top.
I was very happy with the service of Shavon.He was an excellent server and the food and wine was exceptional.I will visit for sure again!highly recommend this place for a nice dinner in dowtown Toronto!
Shovon was such an excellent server for me and my friend. He was super kind and also just felt the vibe of our table and played into it. I really hope Shovon and I cross paths in the future.
This bar is very nice to have a drink and a nice meal. The atmosphere is chique and adult. The menu is impressive, and it's a very busy spot. Staff is friendly and attentive and can help with ordering if needed. I definitely enjoyed myself!
It's a nice hotel restaurant. We had breakfast three times and it was tasty and quick each day. Shout out to Feliz for excellent service, by our third morning he had our coffee order ready almost as soon as we sat down.
Elm Street Bar & Lounge is a Canadian Bar based in Toronto, Ontario. Elm Street Bar & Lounge is located at 33 Gerrard St W, Toronto, ON M5G 1Z4, Canada.
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