I needed a specific part for my Aquabrass shower and Aquavato (with the amazing help of Elaine, thank you!) managed to get this part and I was able to pickup from the manufacturer within 24 hours essentially! Great service, thank you.
Thank you Adam D. for your after sales support! Adam has always been very patient and available via email or by phone. He assisted us with purchasing additional parts and responded promptly to all of our questions. Overall, a great experience we will definitely be doing business with Adam at Aquavato for our future projects.
The customer service here is terrible. They have nice stuff, but getting any answers is impossible. They’ll genuflect till they’re blue in the face and then not give you any answers or actual substantive help.
Adam has been amazing! We are completing a complete reno of a two-story house and purchased 2 faucets from Aquavato. The service I have received has been beyond any other supplier on our project - even though this is a relatively small order for them. The service and follow up has been beyond other partners who have 10x their budget. I wish we had more of our project with them. As an example, when the faucet had a slight delay (as almost all projects are with supply chain struggles these days) that was beyond the control of Aquavato they picked up the phone and called and explained the delay and a small action plan of trying to influence. They also asked if I needed a temporary solution and really cared that we were looked after. I can't recommend them highly enough after this experience. I also think this is my first time leaving feedback on Google - it's something I've rarely done if ever. They deserve that. Thank you.
Hate to be the one to leave a poor review but a) they don't get back to you when they say they will b) they don't know what samples they have of vendors c) they don't came back with price or estimates for you It's a waste of time on both sides if there is no communication and commitments are not kept. This was also not a 'one time' occurrence either. Twice, i received no communication. Had to go to the location and still felt like I got brushed off. Please improve your follow up with customers.
When you walk into the luxe Aquavato showroom you can expect to find the most coveted bathroom and kitchen fixture brands, au courant styles and personalized, one-on-one customer service. We have worked closely with Krystal on our new build for several months and have found her to be extremely savvy, incredibly helpful, and highly responsive, sharing her extensive product knowledge and ideas. It has been an absolute pleasure to have her consult with us, and we would highly recommend Aquavato, and Krystal, for those in search of an outstanding customer experience.
I went in for a an initial visit and the staff was highly attentive to my needs and made sure to give us many options to get started with. We are about to renovate our home and hope to be able to do business with them. Highly customer focused, well located, and all the products that you are looking for.
Aquavato (New Location Now Open!) is a Canadian Bathroom supply store based in Toronto, Ontario. Aquavato (New Location Now Open!) is located at 28 Sherbourne St, Toronto, ON M5A 2P7, Canada.
Please contact with Aquavato (New Location Now Open!) using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Aquavato (New Location Now Open!) opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bathroom supply store in Toronto
You Might Also Consider