Thank you to the incredible staff at Taps! I needed a replacement cartridge for a tub that the previous home owner had purchased. I found an invoice from 10 years ago and they identified it and then treated me with extraordinary kindness at the parts counter. I will be using TAPS for all our needs moving forward, amazing customer service!
Check your warranty before you speak with Taps. I have been dealing with Taps for the last 30 years. I found in the past their customer service for parts to be quite excellent They would always indicate if a product was under warranty, and if so provide at no cost. Recently I called about a Grohe faucet. I was told the part was in stock and the cost!. When I inquired about warrantied parts, the person indicated it was not under warranty, but I could call Grohe, which I did and indeed several parts I needed were under warranty at No Cost. (approximately $300 in parts). I asked the manager to call me back which he did and quite defensively dismissed my concerns that staff should indicate that they charge for the products even if under warranty!
Taps actually saved our lives today. Issue we came with: We bought a wall mount sink and faucets and as rookie Reno folk, the faucet spout was 2 inches over the sink. Sarita’s solution: showed us a perfect sink basin BUT we needed it asap bc the plumbers were at the house and she was able to get us the one off the wall. This is akin to the things we say about friends - “I’d take my shirt off my back for you” but in this case, it’s “I’d take my sink off my wall for you” (and risk a future sale). Thank you! Side bar, we also got our shower faucets from them for our primary and guest bathroom and it’s perfect.
after sales service is horrible. I have now had two experiences leaving a message for parts and they dont return calls. I called the main number and asked Manager to call me and also no call. I am building a new custom home and will shop elsewhere this time. very disappointing.
Taps has a great selection of high end kitchen and bathroom faucets and fixtures. However, the hours are not great and the customer service is terrible. The salespeople are rude and rush you. They are slow to respond to phone messages and emails as well. I guess they have a captive market, so customer service is not a priority.
I had a truly outstanding experience at Taps today with the most extraordinary sales associate, Sarita. She went above and beyond what one could possibly expect.
My company, Terra Home Renovations Ltd. , regularly uses Taps Bath Centre. The entire sales staff are professional and thoroughly explain the variety of products available to our customers. From the front end to the back of the operation where we pick up our orders, is always a great experience. I highly recommend Taps Bath Centre, whether you are a professional trade, contractor, builder, designer, or looking for yourself for any plumbing type fixture. They also have a Bath Boutique within their showroom.
TAPS Bath Centre is a Canadian Bathroom supply store based in Toronto, Ontario. TAPS Bath Centre is located at 1020 Lawrence Ave W w, North York, ON M6A 1C8, Canada.
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