Posting this because the experience my friend and I had here was unacceptable on every level. To start, she paid for items she never received and spent two weeks trying to get the issue fixed. Even after sending the receipt and photos like they asked, the manager barely responded and never once picked up the phone to call her. Instead of refunding the missing item, they offered a store credit, but only if she places a “minimum order,” even though the mistake was theirs. It makes no sense, and they’ve done nothing to make it right. Honestly, this place needs to do better. Poor communication, no accountability, and zero effort to fix their own error. Avoid if you can.
They failed to fulfill my order properly, had me pay full price without receiving products. I have been getting the run around from the manager for two weeks via email, she has never picked up the phone to call me. They offered a credit to my account, however, I am now told I need to meet a "minimum order" amount when it was their mistake in the first place. It has been weeks, my emails have gone largely unanswered, ignored and there is no help from the manager or staff at this store. I am frustrated that they cannot even pick up the phone to call me to correct THEIR error. I did as they asked, I sent the receipt and items received through email and now I am being told "here have a credit on your account, even though we made a mistake and neglected to send you a product that you PAID FOR, we don't refund your money haha!" DO NOT use this dispensary. Their management team does not correct errors made from the employees and I have been very patient with them.
This place is franchised all over Toronto. This location is one of the same high quality best customer service care found in all locations. If near Gerrard Street East and Broadway area…. STOP BY AND ENJOY THE EXPERIENCE YOURSELF THIS EVENING!!!!
The place to go where everyone is taken with understanding and care. Fast and easy to the brain order by only having a quick conversation. There is always something to pick-up. Stop and check it out yourself this evening. Can not say that MAESTRODAMAS didn’t tell You so!!!
We bought a vape that wasn’t working, so we called customer support and they told us to go to the store for a replacement. We went with the receipt, but the store said they couldn’t replace it because they didn’t have the exact same product. We asked if we could get something else around the same price, but they said no and told us to contact customer support again. Even with the receipt, they wouldn’t give us store credit or help in any other way. It’s been super frustrating getting bounced around with no solution.
Updated review for their vapes* Nothing to do with the people who work there. But dont use this place for vapes as they will not replace faulty ones cause their instructions just dont make sense. Best coffee in the neighborhood but avoid the vape cause its super complicated to get a refund even if you have a receipt. Also their super dry weed that you can find it aw else online for 2-4$ they sell it here for 12 ?
I absolutely adore the transformations they made to this new establishment. Brandy was incredibly warm and informative when she introduced me to the store. I truly wanted to show my support for the cafe, but to my surprise, she generously treated me to a complimentary drink! The coffee tasted fantastic!
CAFE Dispensary is a Canadian Cannabis store based in Toronto, Ontario. CAFE Dispensary is located at 350 Broadview Ave, Toronto, ON M4M 2G9, Canada.
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