WARNING!!! My experience at this dispensary was deeply disappointing due to the shameful unprofessional behavior of certain staff members. What should have been a respectful, customer-focused environment instead revealed clear signs of jealousy, hostility, and discriminatory conduct. It’s unfortunate to see personal insecurities and unprofessional attitudes overshadow what could be a great establishment. Management should seriously evaluate their hiring standards and workplace culture , professionalism and respect should never be optional in customer service. Who knows maybe they’ve been using too much of their own supply. Until improvements are made, I strongly advise others to take their business elsewhere.
Order from Fogtown - It's cheaper because they're actually licensed by OCS and they deliver to your door. Fika's stuff is overpriced, the employees can't give actual recommendations, they'll check your ID like you're going to a nightclub, and be sure to check the date of your product because it'll likely be over 6 months old not tell you. The experience of buying cannabis in a mall is needlessly complicated. So, save your time, energy and money, and just buy from the Fogtown. They're It's also in the neighbourhood and the product is fresher, cheaper and delivered to your doorstep.
I’ve been a customer at fika Fairview ever since they opened. Visited more than 40 times (according to their app). Last week was different. Really bad experience, worst customer service and rude staff. Fika is comparatively overpriced but I stick with them out of habit. But not anymore. That staff’s decision to be rude for no reason costed them 3 regular customers. The closed cannabis store upstairs had the same issue, good quality products but bad customer service. Hope your staffs starts to act a bit more professionally.
Came in for my first time not knowing what to get and was a little intimidated but Nev and Emily were so helpful and nice! They walked me through everything and got me something that I really ended up enjoying. I will for sure be coming back here and really recommend anyone to stop by this location :)
Had a great experience with Nev, she had a great balance of professionalism and friendliness! She was extremely patient and helpful when it came to recommendations! Great experience, will come back again!
I’ve been a loyal and frequent visitor to Fika for a long time, and it truly saddens me to say this but today’s experience left me feeling unwelcome and disappointed. I came by around 8 PM, only to find everything locked up and strict ID checks in place. While I completely understand the need to follow rules and policies, this was never the case before. The real issue wasn’t the ID check , my friend didn’t have his ID, so I get that he couldn’t come in. But he was just waiting outside, and I stepped out to talk to him briefly. The associate’s reaction was unnecessarily rude. I was told I couldn’t even speak to my friend outside the entrance. That felt excessive and, frankly, demeaning. The tone and attitude from the staff made me feel like I was doing something wrong or committing a crime just for trying to say a few words to someone outside. That kind of coldness isn’t what I ever expected from Fika ,a place I once loved for its vibe and welcoming energy. I truly hope the staff can be reminded that kindness and communication go a long way. Rules can be enforced without making customers feel small or unwelcome. Unfortunately, this experience has made me reconsider returning.
Love this store, and one of the staff members, the tall girl with the brown hair, I think her name was Katelyn, is always so kind and helpful, loved her energy and love the vibes of the store, will definitely be my regular spot
FIKA Cannabis | Fairview Mall is a Canadian Cannabis store based in Toronto, Ontario. FIKA Cannabis | Fairview Mall is located at 1800 Sheppard Ave E Unit 1047, North York, ON M2J 5A7, Canada.
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