Our fireplace hadn't worked in over 15 years but a young technician names matt came and fixed it. He knew what to do right away, was clean fast and very polite super professional and my hero for the day I would recommend him to anyone.
Service by Matt was excellent--everything taken care of professionally and carefully. My fireplace looks great and works perfectly. Matt showed up on time. The price was exactly what I was told it would be. Service on the phone was excellent--polite and professional.
I bought a wood fireplace 10 years ago and loved the service and quality products so much I came back when it was time to replace my BBQ. Steve was knowledgeable and friendly. His advice helped me make a better choice than a rudimentary Google search and the delivery + installation team (John and Ben) took their time to walk through the usage and maintenance once they finished setting it up ... and they arrived when they said they would! The products they carry here are of higher quality than what you will find at bog box stores. For instance you can find Napoleon at Home Depot but not the higher quality model these guys carry. End to end a great customer experience. Thanks guys!
Extremely Happy Thank you so much for all your assistance, it has been a pleasure doing business with you and will definitely buy from you again in the future. And I'll be letting others know! Thank you..
Great store. The world lack expertise and it's so nice to go to a store where the staffs loves BBQing as much as you do, AND know more than you do. They always have everything I need, down to the smallest item, and all the products are well made so you're not buying something that's going to break down in a couple of years, from bbq tools to of course the BBQ's themselves. Great staff, very friendly, knowledgeable, and thoughtful. Glad they made it through the pandemic and are still around.
I was a walk-in and found this store on Google. I must say Cliff (store manager) and the store staff was super nice and welcoming. Cliff spent a good chunk of his time explaining and educating us on what to look for when purchasing a bbq grill. This type of service and passion for their product you won't see at a Home Depot or any big box store. I bought the Rogue 525 SE SIB grill and the delivery staff assembled and took the time to show us around the BBQ. Super helpful and friendly. I would definitely back for all my BBQ and fireplace needs. These guys are awesome - highly recommend them!
We have a Valour fireplace which stopped functioning last year. We did some research online and all the symptoms pointed at a malfunctioning pilot light. This year we hoped to fix the problem and called this company. My wife described on the phone the exact make of the fireplace and the problem etc. The service person came down to check the furnace and confirmed our “diagnosis”, but told us that he would have to check for parts before trying to fix it. He charged us $160 just for that one visit that lasted about 20 mins. The next day he informed us that they did not have parts available for our model. We feel that the company could have been more honest and transparent with us about the parts from the beginning as we were very clear about the issue we experienced and the older model of fireplace we had.
Classic Fireplace and BBQ Store is a Canadian Fireplace store based in Toronto, Ontario. Classic Fireplace and BBQ Store is located at 1828 Queen St E, Toronto, ON M4L 1G9, Canada.
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