Sam recently came to service our gas fireplace. He was responsive in setting up an appointment and lovely in our correspondence. In terms of the service, I expected a simple cleaning and was shocked - it looked completely new! Thanks, Sam! Would highly reco.
We couldn't be more pleased with the service that Toronto Comfort Zone provided. Retrofitting a gas insert for the original fireplace in our home was a challenge, but Sonny and his team were great to work with and really know their stuff!
It was great to work with Sonny and the crew at Toronto Comfort zone. We upgraded an old wood burning fireplace to a gas burning fireplace. Its been a great addition to our home, especially on those cold winter nights.
Sam is amazing, knowledgable, capable, friendly and goes the extra mile. Our 18 year old fireplace had gone years without servicing and it worked beautifully and looked like new by the time Sam was finished. The service was prompt. I was contacted after I submitted a request via Toronto Comfort Zone's website. Sam was flexible (coming within a desired timeframe) and worked efficiently. Sonny was also responsive, helpful and friendly. Toronto Comfort Zone is a fantastic company that I highly recommend! Great customer support was experienced from beginning to end of the process. The team are really informed and go the extra mile at every stage.
Toronto Comfort Zone just installed a Regency gas fireplace in our living room (Jan 2023). The experiences with Kevin (sales) and Sonny (technical and installation) were both excellent. They did exactly what they said they would do, when they said they'd do it, and answered all questions and made the overall experience seamless. The end result was great and I'd highly recommend them.
Amazing service. After being left hanging by the other fireplace guys who installed my fireplace, Toronto Comfort Zone Inc. resolved my issue with my fireplace in a couple of days, from start to finish. The other guys I dealt with for months without resolution. Cannot recommend Toronto Comfort Zone Inc. enough.
Great experience overall with Sonny, Luigi and the rest of the team. The transformation is stunning — removed a wood burning brick fireplace and lots of original brick and replaced with a Valor gas insert and custom wood mantel with marble. The before (brick) and after (marble) photos illustrate the successful project. We recently added a second fireplace on our second floor. Faster turn around this time. Luigi is a master and can handle challenging spaces, difficult installations with ease. Update on service Sonny does not forget about you…when we need service he will arrange quickly. Today Sam did a thorough inspection and cleaning. So thrilled to have Sam on site and taking care of our fireplace (the Valour works perfectly….)
Toronto Comfort Zone Inc is a Canadian Fireplace store based in Toronto, Ontario. Toronto Comfort Zone Inc is located at 18 Lola Rd, Toronto, ON M5P 1E4, Canada.
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