I’ve tried so many dessert places, but here blows them all away. The presentation is beautiful, the scoops are generous, and the service is always consistent. If you love ice cream the way I do, you have to try this place.
Great experience at the Dufferin Mall Baskin Robbins! Jen was amazing — super nice, energetic. She made the experience feel extra welcoming. That's the type of employee that makes you write great reviews!
One of the Worst-Run Baskin Robbins in Toronto This has to be one of the worst-run Baskin Robbins locations I’ve ever been to in Toronto. The way the staff scoops the ice cream is almost deceptive — they shape it so it looks like a full, solid scoop, but the inside is practically hollow. It’s all air, no density, nothing like every other Baskin Robbins where you actually get what you pay for. And if you’re charging $10 for two scoops, the absolute least you can do is not be stingy — or lazy — about giving a proper scoop. It’s like they don’t want to put in the effort to dig into the ice cream, so they just scrape the surface and mold it to appear full. This has now happened twice, which means it’s not a one-off mistake, it’s how this place operates. Completely unacceptable. Won’t be back.
I go to Baskin-Robbins often. They definitely cheat you on the size. We barely got a scoop between my mom and I. $13. We could’ve bought three buckets of ice cream. Very disappointed in this location at Dufferin Mall.
The lady working there was so rude when I asked her for the price of something and had an attitude I let her know she wasn’t nice and I let her know respectfully since I panicked from her being rude she just ignored me and I had to wait 2 mins before ordering no one was in the back or front in the place and then she was rude on top after I had a question
I ordered one scoop of my favorite ice cream in a cup at this location for the first time, and I was very disappointed with what I received. The scoop was so small and undersized, barely filling half the cup. As a long-time Baskin Robbins customer, I know what a proper scoop should look like, and this wasn’t it. When I raised my concern with the server, I was told it was measured and looked small because of the heat - which makes no sense. Unfortunately, I won’t be returning to this location, it isn’t worth it.
I stopped by yesterday, and the wonderful employee was so sweet, attentive, polite, and welcoming. She quickly came over to say hi with a big smile and told us once we're ready to let her know. She gave my daughter time to choose which ice cream flavor she wanted, and she was the sweetest throughout the transcation!! I wish I got her name, but she was the most wonderful employee I came across at the mall yesterday! Thank you so much for your sweet, polite, and friendly service!!
Baskin Robbins is a Canadian Ice cream shop based in Toronto, Ontario. Baskin Robbins is located at 900 Dufferin St Unit 420, Toronto, ON M6H 4A9, Canada.
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