I’ve been ordering from this Pizza Nova location for over a year, same pizza, same staff, and it’s usually great. But today was honestly disappointing. The pizza was soggy, watery, and fell apart when I picked up a slice and the cheese and toppings literally slid right off. I brought it up to the staff, and instead of addressing the issue professionally, the older man at the counter actually said “trash” to me. That’s not how you treat a loyal customer who’s been coming for over a year. Quality and customer service both really dropped today, and I hope management takes this seriously because this experience was unacceptable.
Placed an order by phone. Mixed chicken box ( wings, legs, and breast nuggets) and hot sauce on the side. I went to pick it up, and they made HOT chicken. I told them this is not what I ordered, and they were made again . I took home the food and found out they gave only chicken wings rather than my order.
Ordered on the app, and the order was not delivered as asked. Went into the store to try and ask what happened and got yelled at by the front desk, telling me I didn’t order properly. A simple discussion turned into an aggressive argument on who’s at fault? I still paid the amount originally and just wanted the toppings on the pizza but seemed like they were more interested in arguing and causing a scene than just resolving the issue. Customer service was horrible, would not recommend.
The worse place I have been in all Ontario. Food … And people who works there …. Toilet all dirty with garbage bin in sink, I came in evening when during huge rain. Bought pizza to have place to wait for rain to stop. Pizzeria was empty and they decided that I have only 10 min to eat and can wait for rain to stop outside… Sick people
I’ve been here with friends back 4 years ago before covid. I can’t really remember but I have a little but memory of them feeding me cheese pizza. After 4 years later I have came back but with my little sister. This time I ordered their $9.99 medium walk in pizza with 1 free topping. I ordered that pizza with plant based pepperoni. I’ve actually tried the plant based pepperoni from another Pizza Nova location and let me just tell you the plant based is so so sooo good! I also ordered their wedges on the side and their 10pc bbq wings! My total came up to with taxes $37 and couple cents! After placing my ordering the staff let me know it would take 15mins. 15 mins is an appropriate time to wait and I had no issues with that. After 15 mins when I came back everything was ready. Me and my little sister sat down to dine in. Me has for Parmesan seasoning, onion seasoning, chilli pepper seasoning and the oregano seasoning! All was absolutely delicious. We all applied Parmesan seasoning on the potato wedges and the bbq wings and it was soooo good. We sat down for 2 hours and finished all the food. The food was over all amazing! Speed of service was 10/10! Cleanliness was 10/10! Food taste was 10/10! And customer service was 10/10! I honestly had zero issues! I will definitely be coming back here again since this place is near me and is great! I would highly recommend this place to others as well! Food is always made hot and fresh! Thank you Pizza Nova Team for serving us we truly appreciate it!
Pizza was dry, no sauce and hard like you are eating cardboard! It’s never been the best pizza nova location but now it’s trash! I will never use this location again! P.s I added a picture of my pizza with the toppings peeled back and you can see for your self there’s little to no sauce! If you are looking for a good pizza nova go to Jane and Wilson absolutely amazing location or at least it used to be!
The staff is friendly and the food is tasty. I love their pizza. And the orders are usually completed in the time frame given. You can order ahead and pick up to speed things up. The only negative so far is the price for wings is a bit expensive.
Pizza Nova is a Canadian Pizza restaurant based in Toronto, Ontario. Pizza Nova is located at 2347 Finch Ave W, Toronto, ON M9M 2W8, Canada.
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