Allan was quick to answer my call an even faster to book. He worked with my tenants find a date and time that was convenient for them. Communicated well after the service was done and offered to answer any questions in the future. Highly recommend. Very professional.
I called Allan to do the second phase of an install, and we discussed the scope of work to do the bathroom and finalize the kitchen plumbing. Because I was moving in the next week he verified the team would be there around 11:12 p.m. for 4 to 5 hours of work. Upon arrival they pretended they didn't know anything and sat around for an hour looking very confused knowing they were on the clock grabbed their tools and left, Alan finally called me to level set saying they were picking up their parts and coming back within 10 minutes I got a text from him stating they would not be returning and telling me the job that I required to get done would take well over a full day. Luckily I had a second contact that came over and did the work that we required within 4 hours. Allen retracted his commitments in a time of need, and frankly his guys stand around on the clock adding up the hours and taking their time to go buy material which further increase cost. Totally unreliable and I would never refer anyone to this plumbing company. Everybody has a bad day but the fact that he decided to text me instead of having a conversation was totally unprofessional
Richard was very prompt, professional and courteous when he attended at my home. I will certainly use The Urban Plumber again in the future and would certainly recommend their services.
Would not recommend! The plumber that came took one glance at my toilet - a dual flush Kohler, not some unusual import - and said that he's never seen two fill valves and that we should just replace it. When I said I wasn't interested in having him replace it, he fiddled around with it, didn't fix it, and then offered to replace a part at a quote much higher than what the owner had told me on the phone. I no longer felt I could trust this company and luckily did not go ahead with the repair he suggested. I called the manufacturer instead and they sent me a 5 minute YouTube tutorial that allowed me to fix the toilet myself. Pretty crazy that an experienced plumber wouldn't have known to try the very basic fix the manufacturer suggested (rinsing the fill valve) or at least research a toilet they aren't familiar with before suggesting to replace it or trying to fix it. I had to pay even though they couldn't fix the toilet so this was an expensive lesson in calling the manufacturer first!
I have been very pleased with this company. They are honest and stand behind their work. If it isn't done right they take responsibility for it and make it right. They will be my go to plumber from now on. Thank you!
Super efficient and very professional. Good clean work. Highly recommended!
These guys are always prompt--they do good problem solving & neat work--They are very accommodating---very reliable.I have recommended them to my friends
I did not have a good experience with one of the workers at this company. That said I appreciate that the owner has been receptive to my issues and is currently trying to rectify it. Will update my review soon.
I strongly DO NOT recommend this plumbing company. First, I was over-billed for 1.5 hours. This is an utterly dishonest business that had the audacity to imply that I the customer was lying when I questioned the time I was billed. After continuously arguing with the owner for a refund, he agreed to send a cheque to me, a cheque that DID NOT come.A terrible experience!!
The Urban Plumber Inc is a Canadian Plumber based in Toronto, Ontario. The Urban Plumber Inc is located at 343 Milverton Blvd, Toronto, ON M4J 1W1, Canada.
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