My elderly mum sent me for pick up because she said they don't get her delivery order right. We use to have Swiss locations closer to us but unfortunately they've closed down. So came to the closest location at Yonge-Eglington (we're far). Wait time wasn't bad.. about 5min or so for my festive meal order but when asked if I can get a bag with handles like they used to have, personnel gave me a "No" but along with one of those looks which was rude and unnecessary. 18.28$ per festival meal which consists of chicken leg+ mash+stuffing+roll+chocolates so the price has gone up. Picked up two meals and dropped them off but mum called and complained the "dinner roll" wasn't the usual they've had for the last 25+years. She got irritated and convinced I didn't get her Swiss and so it started from there. The "dinner roll" was a rock hard English muffin and looked nothing like as advertised nor what we get from Swiss like forever. So I called the store location and they wanted to see the receipt and picture. I learned they ran out of their usual diner roll but only after a bit of exchange. Wish they were transparent from the beginning and let customer know of substitution and if they still wanted it. Its almost like going to Swiss and they ran out of their usual Swiss sauce and substituted it. Almost. Hope it improves.
Store—-49 Eglinton Ave East Dreadful absolutely dreadful Delivery system Ordered online after rush hour Took aaages to arrive As I was trying to cancel my order the delivery guy arrived with what would be cold food that had been driven around for approx 40 mins in the car. The restaurant location is 12 mins walk from here. Totally get they have many orders to deliver but dreadful service I Phoned the store and store phone just rang n rang
Amazing Service and food was great. This location is great because they always have new menu items to try! Our server Magda was phenomenal. We will be requesting her next time we go.
I ordered a quarter chicken dinner with white meat and got home to see it was pink throughout, basically raw and dangerous to eat, so I chucked it in the garbage. I ate the fries though so they get a star for that. It's ironic that the staff are masked up for "safety" in July 2022, and then selling raw chicken masquerading as a safe meal.
It’s a franchise, but not all franchises are created equal. This one is well staffed with friendly front of house. Well ventilated ( ventilation in this COVID era is important to me ) we enjoyed eating in ! Clean, prompt , friendly.
This is the second time my order has been terrible. Fries were burnt. Chicken was dry. Donuts didn't have any dipping sauce. Chalet sauce was extremely watery.
Great location, newly renovated and the staff and management accommodated my family for a vegetarian substitution on one of their combos. Have been back many times because of the staff.
Swiss Chalet is a Canadian Restaurant based in Toronto, Ontario. Swiss Chalet is located at 49 Eglinton Ave E, Toronto, ON M4P 1G6, Canada.
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