I normally don’t write reviews, but I had the best experience at Heel Boy that I felt I needed to. I needed a pair of waterproof winter boots that were still stylish and Jade helped tremendously. She was patient with me while I stomped around the store trying on 3 different pairs of boots and found me something that was both within my price range, but protected me from the Toronto winters. Actually, my experience was so good I bought a pair of loafers that I didn’t even need. I will 100% be going back when I’m ready for a new pair of shoes!
Worst store with horrible customer service. I would stay away from this store at all cost and shop at other mainstream stores. The customer support is no help at all, literally useless people.
I’ve shopped with Heel Boy both in-store and through their app, and when I had an issue they went above and beyond to help. The staff in the store are really kind and helpful. It’s always nice supporting a local business, and if you’re in Toronto and looking for shoes, this is definitely the place to go.
Went into queen location and they didnt have my size. Its was during a promotion buy one get one. They did however have the promo extended into the website but the reps told me they cant honor in store/online purchases. After i purchased 175$ online for one sandal i saw that it was possible but was misinformed in store and therefore i didnt add more to the cart and couldnt take advantage of the sale bc staff said not valid. With that said... delivery also 7-10 days with canada post as their delivery choice. I find this to be slow. All in all, there are vendors with faster delivery times and more transparency from staff. Id say 3/5. Also online the shoe is going for 99$ and im paid 175$ i may return the sandal. I feel theyre is a degree of price goughing.
I absolutely love this store. I have gotten three pair of shoes from here. They really have something for everyone. It’s a great price point and has such amazing quality shoes. Each time I’ve come here Jade has always been so kind and helped me get exactly what I was looking for. I recommend!!
I had the absolute best experience yesterday at this Heel Boy location. The staff (specifically Eric) were extremely welcoming, knowledgeable and helpful. I came in not quite knowing exactly what I was looking for, but with giving Eric some details of what the shoes would be used for, he suggested the perfect shoe for the occasion. I ended up purchasing them and am so happy with his recommendation and they are super cute! I will definitely be coming back and become a regular customer. The customer experience exceeded my expectations and the product range is great! Highly recommend.
The boots came even earlier than I had expected, and they are exactly what I’d hoped for. The people at HeelBoy were very helpful. Good job all around.
heel boy is a Canadian Shoe Store based in Toronto, Ontario. heel boy is located at 773 Queen St W, Toronto, ON M6J 1G1, Canada.
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