Huge thanks to Eric for all his help! He’s incredibly knowledgeable and took the time to explain everything clearly. Really appreciated his patience and expertise — made the whole experience smooth and stress-free. Highly recommend asking for Eric if you want top-tier service!
Worst shoe store in the city. Paid extra 30-40 for shipping when Canada post was having a strike, they left my package in a random corner of my lobby when normally it gets brought to my door or needs to be picked up from a drop off point. Wouldn’t even show as delivered so I had no idea and of course it got stolen. Store refused to take any responsibility, no money back no partial refund or discounts. Bye bye 300$
Ordered shoes "in stock" online. I have been waiting over a week now without a shipping number, contact, or further information. There are better businesses that deserve your money, skip this one.
2nd review I have written in my life but it’s a must. Love the store and have purchased prior but customer service and attitude is unacceptable. This time Yorkville store tell me they don’t have my size and nothing they can do, try and go try and find it online. So I do and it’s at their Markham location….lol….So they don’t search there own inventory, when you ask them to ship to Yorkville store to try on, they force you to purchase on line first then they will ship in 6 days because some imaginary courier does not work on the weekends in 20224. Day of pick up first words are sign here, not sorry for the trouble, mistake anything. I ask to try them on first before signing with no help or service. All I can say is you sell and deliver shoes and if you don’t stand out with customer service and amazing attitudes to service the public, we will just by from another store and you will be closed in a year just like all the others…
Staff with bad attitude, don't line up for any shoes, because you'll get nothing, they let a bunch of people jump the line, they're proud of it, it sickens me，don‘t deserve one star
I've never been to the physical store so I can't comment on that but their online store didn't give me any trouble. Bought a pair of Air Jordan 1 Lucky Green at release and had no issues. Ordered on Saturday and received on Tuesday which was surprising. The courier was also super nice and texted me before they arrived and asked if I had any delivery preferences if someone wasn't at home to receive the order.
I truly wish I could give these people a lower rating. It was been a nightmare dealing with these people. They have no sense of respect towards their clients and their communication skills are worse than 0. I placed an online order and they sent me the wrong size. They have ignored all my efforts of communication, whether it's by email or phone. The in-store employees don't seem to have a clue about anything and instead are programmed to tell you they'll forward the inquiry to the management team. Obviously, the management team does not care and won't even try to contact you back at all. Even when you initiate a chargeback, they will forward their stupid return policy to your bank and try to challenge the dispute. They wanted to charge me a 25% restocking fee and refund the rest of the amount through store credit, on top of me having to ship the item back at my expense. All of that because the blind employee who was processing the order decided to send the wrong size. This is an absolute joke of a store, so if you value your sanity, please refrain from shopping at this place.
Capsule is a Canadian Boutique based in Toronto, Ontario. Capsule is located at 69 Yorkville Ave #104, Toronto, ON M5R 1B8, Canada.
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