This doesn’t apply to this particular location, but to the whole franchise. I decided to try “flavoured coffee of the day” since I’m a loyalty member and collect points. I was very disappointed. What do you put in that flavored coffee?! The syrup (?) is just rare yuck and no amount of sugar could save it. Please consider removing it from your reward options because it is undrinkable!
I had order in store, it was my first time ordering from second cup I got an iced americano. The service was great the staff was very friendly. The service was fast and the americano tastes amazing. Overall very happy with it
Yesterday around 2 30 pm I ordered 2 hot chocolate and something else the guy working at that time was really nasty as soon as He noticed me at the end He charge me and thrown the money on the counter it that the way to treat your costumers but I can praise the Asian girl who prepared the drinks for been all the opposite and been nice and efficient in her job ( I am not asian ) but my job is costumer service related so this guy better learn how to treat people no matter how the looked and what's their race thank you
The first time I ordered a hot chocolate and they were out of whipped cream, which was probably just my bad luck. So the second time I ordered a cold drink and asked for MINIMAL ice (because shops tend to still give me a lot of ice when I just ask for less ice). Well here’s what minimal ice looked like; I found out after finishing the drink within 3 minutes. Did they think “minimal” meant “extra”? smh just giving people more ice and skipping out on actual drink
When you order a light ice or no ice drink, they wont fill it to the top. It's a really cheap tactic to be honest, I wont be ordering their iced drinks again. Even starbucks will fill the cup to the brim if you ask for a light ice or no ice beverage.
Horrible customer service. Gave it 3 chances. Won't be coming back, stick with other cafes and shops where the staff are delighted to serve and interact
Second Cup Café is a Canadian Coffee shop based in Toronto, Ontario. Second Cup Café is located at 777 Bay St. Suite C-214, Toronto, ON M5G 2E6, Canada.
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