I had a terrible experience at this location. I booked a 30-minute massage (required for my insurance) and was confirmed for 10:30–11:00 AM over the phone. After the session, I was given a receipt for 25 minutes. The front desk told me their system doesn’t allow 30 minutes — only 25 or 35 — and that I could pay extra to have the invoice changed to 35 minutes, even though I never received that time. This is unacceptable. I requested 30 minutes, I was in the room the full half hour, and my insurance requires it. If their system has limitations, staff should book appropriately, not leave clients shortchanged or pressure them to pay for services not provided. I asked for a manager to call me back and never received a response. As a long-time client who has recommended this place to others, I find this extremely unprofessional. Until they fix these issues, I cannot recommend this location.
My son had visited other Hand and Stone locations before discovering the Kingston Rd location. When we booked Harsha for a reflexology massage in March, it was a turning point for us. The service was nothing short of extraordinary. Since then, my son has been seeing Harsha almost every week for the Himalayan Salt Stone Massage. Harsha's care is not just attentive; it's heartfelt. He genuinely cares about my son's injuries and is dedicated to helping him heal. Thanks to Harsha's treatments, my son has experienced significant relief from sports injuries, improved mobility, and a noticeable reduction in muscle tension. The difference Harsha has made in my son's life is truly remarkable. We are incredibly grateful for his expertise and compassion.
I've been going to Hand and Stone for years. They have locations all over the city and are reliably fantastic! Harsha is so polite and gracious. ❤️ Update: Beware of their membership policy: They are able to increase costs without informing you. Also, if you want to cancel your membership, there is a 30 delay. They will continue to charge you for one more massage that you may not want.
We went there for men's fade cut. There were 2 other people ahead of us, and we had to wait about 20 minutes. The barber himself was amazing. I showed him a sample picture of what I wanted. He was very professional and patient. He made sure I was satisfied with the cut and made changes as I directed. The best part was that he was cleaning the equipment and table as he was cutting my hair, making sure everything was super clean. The pricing was very reasonable given his skills and services. Would definitely recommend him. His shop was clean and smelled amazing. Shop has wifi and washroom for customers.
Great service and client appreciation! I have been seeing Harsha for years, he is the best RMT I have crossed paths with. Your body will thank you!! Love there dermalogica facials and membership service is excellent!
Amazing first time and amazing staff.
Wowww I've had the worst facial ever! I feel robbed. It was so basic that it should cost 20$ and not $95. The therapist was Afrodite. As soon as she greeted me and without checking my skin, she suggested an upgrade. The extractions lasted about 3 seconds. I left the place with traces of mask on, and she used so little product that it was ridiculous. Very cheap service, not worth it.
Great place! Very clean and professional. I highly recommend this location.
Tessa was great, gave me top notch personalized advice for my skin type, and was also very friendly
The atmosphere is quite relaxing in the staff are very friendly. I was surprised at how reasonable their rates are as well.
Hand & Stone Massage and Facial Spa - Toronto Beaches is a Canadian Spa based in Toronto, Ontario. Hand & Stone Massage and Facial Spa - Toronto Beaches is located at 974 Kingston Rd, Toronto, ON M4E 1S9, Toronto, Ontario M4E 1S9, Canada.
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