I had the most wonderful experience with Isabella’s donuts. I reached out and asked for purple donuts to give out at my friend’s memorial, because my friend loved them. Caitlyn offered to individually box them and made a special batch of Ube donuts that were the most beautiful colour purple, my friends favourite colour. The customer service was so kind and lovely and the donuts were so special and were appreciated by all. Thank you Isabella’s donuts?
While strolling along Queens Street West last Friday, I stumbled upon this little donut shop. Luckily, I was in the mood for a treat! As soon as I entered, I was greeted by the lovely girl working there! She warmly welcomed me, and was very patient as I familiarized myself with the menu. She recommended the Ube Milk Tea donut and it did not disappoint! Not too sweet, very light and airy, it satisfied my cravings and introduced me to new flavours! I wasn’t able to get her name, but I will definitely be back just because of her great service and recommendation! If you are in the area, definitely stop by!
I wanted to love these & have tried them many times now… but 1) the flavours are very bland & way too sweet + 2) they become stale very quick… I bought a box of 6 donuts at 6PM and by 9PM they were already dry and hard…… very sad.
Tried the Ube Pandan donut today and OMG—sweetness level: perfect. The ube flavor? Loud and proud. The pandan? Sneaks in like a soft, fragrant hug. Together? It’s like a tropical dance party in my mouth Highly recommend. Might need another one. Or five.
I had such a pleasant experience! I was such greeted with amazing energy as well to top it all off! (I believe their name was Alyssa - fantastic service and will be sure to be back soon).
I got the chocolate donut, and wow, OMG this is a fancy, blow my mind donut! Taste quality is very high...hence deserving of its costly price. What a unique donut eating experience!
Purchased donuts today and unfortunately the inside of the donut was not cooked and was doughy and and raw. First I was going to throw it out but decided to go back in and let them know so it does not happen to someone else. I went back and told them the donut was doughy on the inside. They said “Thank you,” like they have had these complaints before. This was my first time there was I had no idea this is an ongoing issue. After the thank you — I clarified that I thought I would let them know so they can check their other donuts. Again they said thank you. That was it so I turned around and as I was walking out the door they said thank you again. They did NOT offer another donut nor did they offer a refund. I was not going to decline another donut because the first was really badly undercooked. If you are in Union Station you are better off going to Danish Pastry Shop or Pilot Coffee House and Even Tim Hortons has better donuts then this place. Wanted to let everyone know because it was a waste of hard earned money for which they have no intention to fix or replacing and do not issue a refund.
Isabella's Donuts- Queen West (4 St Patrick St) is a Canadian Bakery based in Toronto, Ontario. Isabella's Donuts- Queen West (4 St Patrick St) is located at 4 St Patrick St, Toronto, ON M5V 1Z1, Canada.
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