1 Star - Very Disappointed with Product and Service I purchased a box of Khajoor from this Afghan bakery while the owner was present at the shop. When I got home and opened the box, I discovered that the product was expired and had a bad smell. I immediately tried to contact them—called both the owner and his son twice within three hours—but no one answered. Later, the owner claimed he was in a meeting and then contradicted himself by saying he wasn’t even at the shop when I made the purchase (which is not true). I filed a complaint, but instead of apologizing, he got defensive. Eventually, he said his son would come to pick up the product and issue a refund, but it's been three days and no one has come. I have proof of the promised refund. This business appears to be taking advantage of the trust in Afghan community values. Their customer service is non-existent, and the city or health department should look into their food quality and practices. I strongly urge others—especially Afghan customers—to be cautious. Very poor experience overall. Highly not recommended
Calling on their phone no is zero response and person who attended the call like a rude person and could not reply properly. They don’t know the business ethics if someone calls you it provides more business respect it and treat properly
Zero star for the customer service, specifically the call service, I liked the bread of this store and I was a regular customer but today I saw how they treat their customers. Please don’t believe what the person who answers the call for this store says, he don’t know what’s going on in the store or the schedule. They will tell you that u can come in 30 minutes to pickup bread, and when u actually arrive there, there wont be anything ready on top of that they will misbehave when u call back and ask for an explanation. I would never go back here again.
New Aryana Afghan Bakery is a Canadian Bakery based in Toronto, Ontario. New Aryana Afghan Bakery is located at 232 Markham Rd, Toronto, ON M1J 3C2, Canada.
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