I’ve been a loyal customer for 10 years as this location has been my go-to to get my eyebrows done, but today was extremely disappointing. The store was busy so I sat in the waiting area. The ladies had allegedly said “next” multiple times, but I was sitting under the speaker and couldn’t hear. I apologized for not hearing but they made me feel very bad for not hearing them sooner causing them to yell for my attention. It was very condescending and unwelcoming and I didn’t appreciate being shamed. Completely unprofessional. Not a way to treat a long-time customer.
Terrible customer service and very poor work from the eyebrow technician. She spent no more than 5 minutes on my brows, and despite me repeatedly expressing concern that they didn’t look right, she continued and left them extremely uneven and much thinner than I wanted. On top of that, her attitude was rude and dismissive throughout the appointment. I do want to mention that Nazi, the hairstylist, is absolutely wonderful, I’ve always had a great experience with her. However, I strongly recommend not going here for eyebrow services!!
Great store with a nice selection of hair and beauty products. Staff were friendly and the prices are reasonable. Convenient location inside Fairview Mall.
Roja is amazing with eyebrows! She’s attentive, skilled, and always gets the shape perfect. I leave every appointment feeling confident and happy. Highly recommend her!
Roja is amazing !! me and my mom only come to do eyebrows with her as shes our favourite. She takes her time, and precision and is the best eyebrow artist :))
I came to the salon today with a big issue as my hair was colored and cut very badly by a different salon. I met with Olga and she very patiently spent the time to do color correction and trim and it looks beautiful. I would recommend this salon. Thanks Olga! ❤️ Carol
Recently moved to the area. Went to Olga 6 weeks ago for hair colour and cut - she did a great job! I absolutely love the cut and colour. Olga is so nice, friendly, warm, kind and professional. Went back today for colour and I am soo happy. I will definitely keep going back and I am so thrilled to have found a place I am happy with. Thank you so much Olga!
Trade Secrets | Fairview Mall is a Canadian Beauty supply store based in Toronto, Ontario. Trade Secrets | Fairview Mall is located at 1800 Sheppard Ave E, Toronto, ON M2J 5A7, Canada.
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