The manager Amanda is very kind and knowledgeable. She recommended square pet to me, my dogs stool is finally firm. I also really loved the candle i bought from them, it’s pet friendly and the scent is not too strong.
I entered the store seeking dog food suitable for my Rottweiler with a sensitive stomach. The brunette lady graciously assisted me, providing valuable guidance on various alternatives that catered to my dog's needs and my budget. Her assistance was both knowledgeable and friendly, making the experience truly helpful. Highly recommend for all pet owners.
Great customer service, good selection of dog treats, food and toys. Wish they had more options for grain-inclusive foods (tons of grain free though!). Love to support a local business over some of the bigger box stores. Edited to add: When I came in looking for something grain friendly to switch for my pup I was only shown two brands with a grain friendly option, that may have been incorrect or updated since I went looking to switch ?
a ghostly occurrence (perhaps i am invisible) : first time going in this store, but unfortunately i won't be going back. i was the only customer there, and when i walked in, i wanted to make sure it wasn't at capacity, so i stood by the entrance and noticed someone behind the counter and i said hi + waved. he didn't say anything so i walked in and browsed for a bit. seems like there was already a personal conversation between 2 of the employees (both whom didn't even bother acknowledging or greet), while another customer was chiming in. i was wrong - turns out, the other person i thought was a customer worked there (?), because he then suddenly asked if i needed any help.. which i replied no because i actually found it myself while they were all talking aloud about personal things. wanted to support local businesses but it's hard when you're a ghost ! great selection though
I live in roncesvalles so I stopped by this pet store. I said my dog eats a lot and her food is expensive. I asked the woman working here if I come consistently can you give me a deal on her food. The discount was maybe $10. I have purchased the food plenty of times yet today the manager for some reason had said to me: this was a one time thing, I am the manager and I will not allow this anymore. She got upset and even refused to give the 10 percent discount. She gave me lots of attitude and argued with me when I am simply trying to buy food for my dog. I can go to a million stores, and I don’t care to pay more. The fact that the store offered me a deal based on consistency then refused it is a joke. I was having a good day until this point.
Kennel Cafe - Roncesvalles & Online is a Canadian Pet supply store based in Toronto, Ontario. Kennel Cafe - Roncesvalles & Online is located at 285 Roncesvalles Ave, Toronto, ON M6R 2M3, Canada.
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