There’s a man who works here named Ziad or Zayed (I think) who was extremely disrespectful, rude, inappropriate and made me extremely uncomfortable with his suggestive advances. As a luxury establishment, it’s important to uphold policy and professionalism. Zayed violated every single boundary I could possibly think of and behaved in a highly inappropriate manner that made both me and my husband very uncomfortable. We will not be returning to this spa.
From the moment I walked through the doors, the Ritz-Carlton Spa delivered an experience that went beyond anything I expected. I jokingly told my doctor I needed “help,” so naturally, I checked myself into the best institution in Toronto — the Ritz-Carlton. Before I even arrived, 'Zaid' set the tone for the entire experience. He spent time with me on the phone the day before, walking through every treatment option, answering every question with patience, and helping me find the perfect combination for what I needed that day. His kindness, warmth, and genuine care made me feel taken care of long before I stepped foot inside the spa. When I arrived in person, that same energy continued — he greeted me with the same attentiveness and made the entire process seamless from start to finish. They welcomed me immediately and took me straight into a couple’s treatment room. 'Grace' performed the mud wrap with so much care and attention, wrapping me up and making the entire experience feel therapeutic and grounding. Afterwards, 'Benoit' — who joined the team in May and is a physiotherapist — gave me one of the best deep-tissue massages I’ve ever had. He has a rare ability to understand the body intuitively and truly change how you feel. I finished my visit with time in the steam room and sauna, and left the spa feeling lighter, calmer, and genuinely transformed. The entire experience, from the hospitality to the treatment quality, was exceptional. If you’re looking for a place that heals both the body and the spirit, the Ritz-Carlton Spa is exactly that. I walked in overwhelmed and walked out renewed.
Prior to the appointment, they require you to complete an extremely long questionnaire. The most frustrating part is the redundancy—such as asking for your date of birth and then immediately asking if you’re over 18. The form spans roughly 20 pages, each filled with extensive lists of every possible injury, illness, or condition. A single page with an open text box would be far more efficient. During the massage itself, my therapist was overly attentive to the point of distraction. She checked in about the pressure every few minutes, which made it difficult to relax and fully immerse myself in the experience. I would have preferred more silence and a smoother flow. As for the venue, it seems they’ve scaled back on many of the small touches that once made visits feel special. Snacks like dried pineapple and white-covered pretzels are no longer offered, and the change rooms no longer provide the single-use razors or combs they used to. While the overall experience was still pleasant, the combination of these issues makes it hard to justify the cost. For the price, I expected better attention to detail and a more relaxing process from start to finish.
I was on the fence about visiting this spa because of the reviews and I’m very particular about massage techniques and the service I’ll be receiving for the price point but pulled the trigger because a solo spa day was long overdue. I went on a Sunday which was probably not a good move for traffic. I ended up going around noon and it was fine until a party of 10+ people arrived. The atmosphere went from calm and relaxing to a noisy social lounge. I was only in the lounge for half an hour until my RMT arrived for my treatment. The 90 minute massage was mediocre and felt like it was not worth it. No technique and did not relieve my targeted areas. I spent almost 500 which would have easily given me x5 really effective massages at my regular spa! The facilities were okay, staff was constantly cleaning and replenishing towels, water, etc. which was fine but the traffic in the women’s area took away from being a place of rest and relaxation. The pools is on the opposite side of the main are which is awkward to access. Hot tub had hair in it and was off putting. 3 stars for not achieving my intended “relaxation” goal.
Had the best experience. This place is a a total Gem. I highly Recommend Eric for the best massage ever. He was able to take the cues from my breathing to know where I needed more care.. Eric was very respectful, Professional, and really knowledgeable on how to assist you to really enjoy your massage for your health care...
Spent $225 for a 60min treatment appointment , feeling rushed, actual massage lasted less than 50min (10-15min on admin, therapist prepping, me change of clothes, me walking to the room )
Very relaxing experience. The stress relief package was great and my favourite part was the mud wrap. It was warming and calming - the perfect antidote to a cold winter day. The amenities are also very nice. Everyone is very welcoming. Highly recommend!
Spa myBlend is a Canadian Spa based in Toronto, Ontario. Spa myBlend is located at 181 Wellington St W, Toronto, ON M5V 0A1, Canada.
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