Incredibly mid bubble tea for the price, especially when you can find better a street down. Service should be much faster seeing as this location is in a busy mall food court; are they undertaffed? I stopped by between classes to grab a quick drink, and ended up waiting around 15 minutes. The taro coconut milk tea tasted like powder was used, and it was hard to drink. Slow service, do not recommend!
I really don’t understand how this place thinks it’s okay to have only two staff working during the busiest lunch hour — especially at Eaton Centre. I ordered a simplest most basic bubble tea and ended up waiting 25 minutes. That’s just ridiculous for a bubble tea place. The cashier kept leaving the counter to help make drinks, which made the line move even slower. At one point, there were five finished drinks sitting on the counter, but no one m to hand them to customers. Meanwhile, about 30 people waiting in that tiny corner with no communication or apology from the staff. Everyone there was clearly on a lunch break or between classes. Nobody has time for this! If the orders are that backed up, they should at least warn customers before taking more orders. Honestly, just hiring one more person would have made a huge difference. Couldn't even get a refund because there was no one at the cashier. Poor staff, I feel so bad for them. Terrible management. I won’t be coming back.
Gong Cha has great drinks! I personally love any fruit tea here. The only thing about this location however is that the service tends to be kind of slow (especially on busy days/weekends) since it’s the Eaton centre. Otherwise, a great place for bubble tea!
Today, I ordered bubble tea with 70% sugar, expecting it to be less sweet than the regular version. After I tasted it, it was very sweet just like a regular drink, so I asked the staff. They told me that 70% is their standard sugar level, which was confusing. I ended up throwing it away. Very disappointing for an $8.25 drink. Please make the sugar level options clearer to customers. i wasted almost 10dollors.
The service was quick and efficient. There were samples for their Lychee Passionfruit Green Tea. Sadly there were some drinks that were sold out, mainly their mango flavoured drinks.
Me and my cousin both ordered boba tea and they got both of our orders wrong we both ordered the Hershey cookies and cream drink and they gave us both milk coffee
As soon as I came here (Saturday afternoon), it was busy but they gave free samples (oolong milk tea with boba - yum). But I got my typical Taro Smoothie but with Red Bean @ 30% sugar (instead of my usual tapioca), so good! Did not disappoint
Gong Cha - Toronto Eaton Centre is a Canadian Bubble tea store based in Toronto, Ontario. Gong Cha - Toronto Eaton Centre is located at Urban Eatery - Food Court, 220 Yonge St Unit #F001A, Toronto, ON M5B 2H1, Canada.
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