Devastated to see my lovely girlfriend come back from a shopping experience here. After going through multiple stores trying to decide which coat would work for her she decided to take her money here, a generous amount of it. All to see here come home upset about the experience she received by the workers? Crumpling up the coat in the bag Being extremely rude at the counter? Purchasing anything $500 plus should feel like a great time but with these workers it felt like a chore. Sad to see a great name be treated this way by the workers.
Customer service is terrible at this location. The employees are not properly trained. I tried to exchange an online gift and she returned the funds to an online gift card that went to the purchasers email instead of providing me with a physical gift card that I could use for the exchange in store. I had to pay for the item myself because I couldn’t get a hold of the purchaser to get access to the online gift card. No common sense and very rude attitude the entire time. The store itself looks like a mess. The square one location was a million times better.
Unwelcoming staff, with limited knowledge of brand products. The store is becoming messy and starting to resemble some other cheap, fast-fashion retail shops. To top it up, change rooms at this location are scary…dark, dingy, cold and filthy! Also, good luck getting through if you need to reach them over the phone!! It’s a shame that they are not investing in making the shoppers feel comfortable and welcome!!!
Worst Shopping Experience Ever!!! The other complaints regarding customer service at the Yorkdale location are accurate.... This Yorkdale store does not care about their customers! The staff in the men's department do not greet you when you enter, they do not ask if you need assistance, and they do not assist you when looking for sizes. They simply either keep their heads down and continue folding at their stand-up folding stations, or as in my case, they look you right in the eye and say absolutely nothing!! Further, it is clear and obvious that the management of this store does not intend on correcting the issue; specifically, people have been complaining about and leaving reviews regarding the poor customer service, for years! I spoke to the manager Elizabeth, and she assured me she would address my concerns. After reading the reviews; I doubt anything will change! I intend to notify Head Office about my experience. They should be very concerned about these poor customer service reviews and step in to manage this location. I will not spend another dime in this store, until changes are made, and I suggest others do the same! Boycott MASSIMO DUTTI
such an unpleasant experience Every time you enter the store and ANY of the salespeople you meet!! They simply ignore you , give you an arrogant , cold attitude and overall you regret spending money there ,no matter what you buy. Massimo Dutti either has to shut down this location to save the brand name in Toronto or refresh the customer service with more trained polite workers.
This brand doesn’t care about customers. Purchased a jacket last week before black Friday and saw them on discount online (out of stock) they have several colors only that color with discount sold out online, I don’t know if this is the coincidence or they don’t wanna have any discount at all, since the first day they have discount, I don’t see any availability for that item. Of course the honorary massimo dutti doesn’t do price match. Even though you return the item you bought, you are not allowed to purchase the same one again, cuz they need to keep it at the back make sure you won’t be able to get the same thing!! What a thoughtful brand, they will make sure you can’t save a penny. Manager told us if we are lucky, we could check if there is any left online. Honestly I liked this brand for a really long time, had a lot of items even though some of them with poor quality unreasonable prices, I still like the design. Thanks for the experience,I will not visit this store or order anything online. Better take more money from your customers and pay more on advertising! Good luck!!!!
Neither the Yorkdale store nor the customer service number picks up the phone. I have been trying for days. What is the point of having a phone number if you aren’t going to use it. Very frustrating.
Massimo Dutti is a Canadian Clothing Store based in Toronto, Ontario. Massimo Dutti is located at Dufferin St #3401, North York, ON M6A 2T9, Canada.
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