The only redeeming feature about this place is the amount of pool table that they own, but don’t expect to be able to use them because they are constantly booking them and their booths all out for parties. They leave the bar open when really there is no reason to come here at all if that’s the only place to sit. Staff is also always extremely unforgiving and short in their interactions. Unfortunate mismanagement of a decent space.
Our recent experience at Charlott Billiard Room was profoundly bad. The service was consistently poor; Asian lady with a small height was so rude to a guest requesting assistance. I cannot recommend this venue for any gathering if you are looking for a quality service.
Think before booking this place for large event. Our company hosted a corporate event at Charlott Billiard Room (King & Simcoe), and the experience was extremely disappointing. We had a confirmed agreement for Glenlivet 12-year-old for our group of 70–80 people. Shockingly, the bar only put out one bottle and within an hour claimed they were “out of stock.” For an event of this size, that is unacceptable and shows poor planning or mismanagement. There was no manager on duty, and the staff member handling the bar was extremely rude and unprofessional. When we questioned why our agreed drink option was unavailable, she raised her voice and said, “If we don’t have it, should I go to the LCBO right now and get it?” This is not the way to speak to customers, especially at a corporate event. Instead of offering a reasonable replacement, they insisted we purchase full-priced drinks at a higher cost. Glenlivet was priced at $9.50, and the next option was $12.50. We even offered to pay the difference, but she refused and said we had to pay full price for the $12.50 option. Meanwhile, they pushed us toward Jameson—a whisky that costs nearly half the price of Glenlivet—creating a huge value gap from what was initially agreed. This was unprofessional, misleading, and created frustration for our team. We have already reported this to our management. If you’re planning an event here, get everything in writing, and be prepared to walk away if they can’t honour the liquor agreement throughout the event. Our experience was far from what a corporate group should expect.
First time coming to charlottes room, pool tables in great condition staff extremely friendly and helpful. Maddie the bartender was amazing made sure we had everything we need and made the best sunrise i ever tried. Great atmosphere and definitely will be returning.
We visited this bar today. The atmosphere was pretty good — a typical place where you can play pool and relax. However, there was one big downside that completely ruined our experience — the staff. A man and a woman in uniform stopped us outside when my friends stepped out for a smoke with their beer glasses. Not only were they rude and disrespectful, but the man also spoke to us in a very aggressive way. Just to clarify — my friends were not drunk; they simply stepped outside to smoke and took their drinks with them because we didn’t want to leave them unattended at the table for safety reasons. Would we come back? Probably not. It’s better to find another place to play pool where the staff treats guests with more respect. Pros: nice atmosphere. Cons: extremely rude and unprofessional staff
Cute, cozy spot with a really nice atmosphere. The decor and attention to detail make it feel warm and inviting, and the service was friendly and attentive. They have pool tables, arcade games and multiple tvs to watch games etc. Currently there's a great ghost kitchen operating from there - something Beruit. Really flavorful, fresh food, but portions were super small.
The pub was very nice, I visited here with my friends and some workmates last week. They have an atm, lot of pool tables to play with as well as arcade machines to pass time. Their bar drinks are great, as well as their service. Food is top notch too! I recommend their fries and chicken wings, 10/10. Their washroom area has nice walls that you can take photoshoot there too
Charlotte's Room is a Canadian Pub based in Toronto, Ontario. Charlotte's Room is located at 212 King St W, Toronto, ON M5H 1K5, Canada.
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