I went today with sudden network outage on my phone. They were about to close but shubh understood the situation and he took keen intitativ to solve my issue and he did. My phone started and I am very happy with the service. Thumbs up for shubh.
Horrible . I got my phone contract renewed and was offered 2 free Samsung tablets, so I paid for SIM card and $75 activation for each tablet. Now im being charged another $20 EACH EVERY MONTH, and I went to the store twice so they can help me read and understand my bill. They were useless, they said any changes that I wanted, to *call Rogers* and that they can’t fix their problem and fraud. Horrible horrible, I am calling 611 rogers twice also, I am wasting my time
After spending hours online and on the phone trying to solve a problem when switching my mobile service from Bell to Rogers, I went to the Rogers Store and was lucky enough to meet Jeni a service rep!!!!! What a lifesaver! I had been sent an online QR code to install an eSIM but despite multiple efforts, nothing worked. Then I made multiple phone call to speak to a service rep for assistance. I was given instructions and told to hang up and follow them and I would be able to get back to the service rep. And did I mention that my phone was out of service for 2 days? After several hours of waiting talking and trying, with 3 agents, I gave up and went to the Rogers store. Jeni knew exactly what to do and within 15 minutes I was out the door with a working phone!! Needless to say, I was very grateful!! Thanks again Jeni! You’re awesome!!
Naziha gave me a great deal with a phone and a plan. My wife also got a really good promotional deal from her a few months ago. If you’re here, ask for her. She’s amazing and explains everything very clearly.
Naziha is just an amazing employee and got her help in getting my phone up and running.her customer service skills are command able. Good luck naziha and keep up the great job you are doing.
Very bad experience. There was no manager at the branch to resolve issues. The staff were rude, and the information provided by the representative named Tayeba (not sure about the spelling) was incorrect and misleading. When I tried to explain my concern, one of the other employees even told me to leave the store. Totally unprofessional behavior. I do not recommend this location at all.
Never go to this place they scam you in buying phones and then discount drops off after couple of months and you have to pay a hefty amount, and after sales customer service is absolutely terrible
Rogers is a Canadian Cell phone store based in Toronto, Ontario. Rogers is located at 3495 Lawrence Ave E Unit CB001, Scarborough, ON M1H 1B3, Canada.
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