Had a 1-on-1 with Jennifer after buying an iPad from Roncy Mac. Incredibly knowledgeable, professional and friendly. The only place I will go to for my Apple products
Thankful for this little gem in our neighborhood for a great Apple experience. All the staff were friendly, providing thoughtful answers to my particular situation.
Outstanding in every way. I was in need of laptop repair, with very tight time line in advance of overseas travel, and they accommodated my needs perfectly. A pleasure to deal with such knowledgeable and helpful folks.
I'm a big fan of our neighbourhood Apple Provider. First, it's our west-end neighbourhood and I'm a big believer in supporting our local businesses. Second, the people are very helpful and understanding. Huge shout out to Jennifer! She sold me my first MacBook Air(which I love!), and was my guide for two one-on-one training sessions. In addition to being very helpful/knowledgeable, she is an absolutely delightful person!
These guys are amazing. They have helped me numerous times over the years, including recovering back up from my laptop and for many troubleshooting and set up questions over the years. I can't recommend them enough! So kind and so helpful, always!
A few years back I bought a brand new MacBook Pro from the previous location (Riverdale Mac). A week or so later the screen stopped working, I brought it in to be fixed but it as told “a sensor went off that I’d gotten it wet” which I hadn’t, and they told me they wouldn’t service it (despite an extended warranty/AppleCare). It still booted up and everything seemed to work but the display. When I went to pick it up the staff were rude, they didn’t even want to give me the computer back and when I asked for it they did a whole song and dance about “getting it out of the garbage” (again a 2 week old MacBook Pro). It turns out it still works years later and just needed an external monitor($200 fix). It was probably the single worst customer service experience of my life. It’s probably an isolated incident but I’m still annoyed about it.
I was provided an inaccurate turnaround time, which swayed me to going here rather than an Apple store. I was originally quoted 3-5 business days to complete my repair, and was advised that my machine would be promptly (i.e. that day) assessed if I brought it in when a tech is available. When I checked in for an update after dropping off my device, I was informed it had not been seen and wouldn't be looked at until the following day - 4 days after it was originally dropped off. My particular repair requires parts to be ordered, so I'm not sure when I would have received it in the end. This place also has a higher diagnostic fee than another nearby authorized apple repair center ($99 vs $65). Given that I'm not getting the advantage I had expected with respect to turnaround time, I'm going to save myself the risk of any additional diagnostic fees and go direct to Apple to have my devices serviced.
Roncesvalles Apple Specialist (Apple Authorized Service Provider) - RiverdaleMac West is a Canadian Computer store based in Toronto, Ontario. Roncesvalles Apple Specialist (Apple Authorized Service Provider) - RiverdaleMac West is located at 381 Roncesvalles Ave, Toronto, ON M6R 2M8, Canada.
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