Just the strangest experience at Vogue Dry Cleaning along the path inside Brookfield Place. Brought a wool coat and a scarf in for cleaning. Dropped them off and had to scurry quickly to work so didn't have time to check the slip given to me by the attendant. Twenty mins later, I read it over and find they charge $25 for a scarf. They have no price list posted anywhere in-store or online so prices may not even be standard across all customers. Anyway, I called in to ask if I could come by to pick up my scarf as I was not paying that much to have it cleaned when $25 is more than the value of the scarf itself. Guy tells me they've already "sent" my things away for cleaning and it is not possible to retrieve it. Dismayed at having to pay $25 for the scarf, I expressed my displeasure and the price was reduced once, then twice to finally $15 (still more than the value of the scarf). Ultimately, the cleaning was mediocre as my coat had pilling along the underside of both arms and some of the upper back. Would not recommend. Only positive thing about Vogue is that they are in a convenient location, which is something they definitely exploit through their pricing.
The cleaning service is terrible and the customer service is horrible. I had problems with a jacket that they stained, which took a month to deliver to me because they did not want to be responsible for cleaning it and every time I went to ask about my jacket the staff never wanted to talk to me. The service is expensive and very bad.
Highly recommend. I've been going to John since 2017 for dry cleaning and alterations for pants, jeans, suits, etc. Just last week i had a tear in one of my suit pants and John was able to fix it on the spot so i could get to my meeting on time. Great service & highly recommend!
Best dry cleaner at King and Bay! Courteous, professional and expedient. Their attention to detail is unsurpassed. My shirts have never looked better and their tailor reconstructed the lining on my favourite jacket when I thought it was beyond repair. I'm so happy to have discovered this gem. Highly recommend!
This place is awesome. The zipper on my jacket broke. Took it to three other cleaners. Everyone said the jacket couldn't be fixed. No way man. Turns out it was just a complicated job because of how the original zipper was stitched in (waterproof shell). These guys took the time to explain it to me, then took on the job. Now my jacket is fixed. The cost was super reasonable.And you can't even see where they worked on it.
I had been using this service for years but they lost my business today. My pants were returned with a hole in them. Not only was the staff unapologetic but they were outright rude when I mentioned that I had not noticed any holes (nor had they) when I brought the pants in. I understand that mistakes happen but their immediately defensive attitude and insulting comments have turned me away from the business permanently.
Hands down, the best dry cleaners in the PATH! I have been going here for years and John and his team are not only professional but very accommodating and friendly. My items always come back perfectly pressed and they are located so close to Union Station, making pick up a breeze.
Vogue Dry Cleaning is a Canadian Dry cleaner based in Toronto, Ontario. Vogue Dry Cleaning is located at 181 Bay St., Toronto, ON M5J 2T3, Canada.
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