I had an amazing experience here ! Got two beautiful couches and had them delivered with no issues ! Price was also lowerd for me best experience ever order your furniture from here you’ll be so happy!
The lady owner was kind, and she offered relevant info & advice. The price was responsible versus the quality. We ended up buying from this place and I recommend this store. Thank you SELAM furniture.
The story begins when I bought a $720 queen size soft mattress. The lady (probably the owner) told me that, if it wasn't what I was looking for, I could totally come back within a 12-month time frame for a change; which I did. The mattress itself wasn't feeling as good as when I tried it back in the store originally. It was way softer (like as if it was second handed, but I will never know). Which I got a big back pain due to it. I decided to come back and express my discomfort about it. They were willing to do a mattress exchange, free of charge, but only for a $300 mattress they offered. Which I agreed as my back pain kept getting worse. They asked for a mattress inspection, at my place, alongside professionals. I agreed as I got nothing to hide as the mattress is still in great conditions. I tried contacting them for the next steps, but it was almost impossible to chat with them. Unpleasantly, I needed to step myself in this place around 4 or 5 times as they never replied back to the contact method they provided. I even show her plenty of pictures and even a video so she can evaluate the mattress. We agreed on a date for the supposed professionals to come and do the inspection. They never provided a timeframe for them to come and inspect. Which led me to call them around 15 to 20 times to ask why they were taking so long. Their first answer back was "lot of traffic, they are coming, no worries" at around noon. After an outrageous amount of times of me trying to ask for answers (as I was very confused and anxious at this point), they finally arrived AT MIDNIGHT, alongside a teenager "professional" (probably her son). Very unpleasant and unprofessional situation. Very confusing too. After their inspection, the only thing they found, against me, was a small and dim yellow stain that came originally with the mattress. They wanted my $720 mattress, plus $200 cash to make the exchange for the $300 mattress they offered; which I never agreed. Kinda abusive, if you ask me. Draw your own conclusions about this 1-star place.
Took my sister here today to get apartment furniture. We needed it in a rush. The owners were so nice and arranged for delivery in 2 hours. When they arrived, I was surprised they even set it up for her. Such great service!!! We checked the furniture over and it was perfect! The quality was superior and the price fantastic. Thank you for the great service. We really appreciated all your help and hope to deal with you again in the future.
Do not shop here. I would give 0 stars if I could. I purchased a couch 6 months ago (October 2020) and just received it now (April 2021). When delivering the couch they damaged the front door. They signed a document stating they would cover the cost of the door which they are now refusing. They broke a figurine in my home and dropped the couch on my foot which i now need x-rays done. They had additional costs which were not agreed upon and at the end of the day it was not the couch design I even paid for. DO NOT SHOP HERE!!!!!!!
SELAM FURNITURE is a Canadian Furniture Store based in Toronto, Ontario. SELAM FURNITURE is located at 2448 Danforth Ave, Toronto, ON M4C 1K9, Canada.
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