Very friendly and efficient service. Staff was friendly and accommodating. The room was clean and quite, and well equipped. The hotel is at a great location - downtown making it very convenient within walking distance. I ordered from the room service menu and the chicken and salad were fantastic - fresh, well cooked chicken breast without being dry. I would love to stay here again and definitely recommend.
If I could give this hotel less than a 1 star I would. We reserved a room that sleeps 6 people. Upon coming back to the room at the end of the night they would not allow all 6 of us upstairs. Why advertise a 6 person room? They forced 2 of my friends to LEAVE the hotel at 3am. They did not care they had been drinking and did not care if they had to drive home. We had to arrange rides from Oshawa to pick 2 girls up in Toronto.The customer service is a disgrace. You should be ashamed of yourselves.
Good place to stay in down town Toronto. Very reachable from public transit. Location is perfect. All the attractions are walkable.Tons of grocery near by the hotel and lot of dining options near by. WiFi was very reliable and the staff was very helpful.
Very clean, exceptional service.We really enjoyed this hotel. The rooms are spacious and intelligently laid out. My family of three did not feel they were tripping over each other. Each of us had our own space for relaxation. The front desk and cleaning staff are fantastic. The beds were extremely comfortable and there was a lot of storage space for our clothing. The only cons I felt were the absurdly difficult entrance/exit for the parking garage and the overpriced on-site restaurant.
Rooms are spacious and clean but seriously outdated, in every respect. There is no direct access to basement parking garage through the main elevator, although a separate elevator from the ground floor to the parking garage is available. Surprisingly, one cannot check-in before 4:00PM (it used to be 1:00PM, then 2:00PM, then 3:00PM) but, of course, an "early" check-in can be guaranteed for an extra $79 charge. Both, breakfast and parking are also extras, making the upfront price deceiving - there is no other parking available in the area, so the $28 per day becomes a compulsory add-on. The security deposit on the credit card should be released immediately upon confirming the status at check-out, instead the funds are regularly being withheld, as pending transactions, sometimes for weeks. I'm not sure whether this is the bank's or hotel's fault but it's ridiculous. This is definitely NOT an odd occurrence, it's been happening to me several times, for hotel reservations ONLY around the Toronto area. Lastly, the housekeeping should be instructed to collect the items "left" in the room ONLY upon confirming the checked-out status. At 10:30AM we took the luggages down to the car and by the time we returned to the room (10:50AM), the chocolate bars and water bottles we purposely left in the room, were gone. Not cool, and I'm definitely NOT blaming the housekeeping, but the management, for staff shortage, subpar wages and work policies! In summary, while clearly understanding that it's a tough business, costs can also be controlled through better management. Simply transferring all inefficiencies to customers, in the form of higher costs, in the end, leads to bad business. I've seen the artificial cost increase model overwhelmingly applied at this particular hotel, consequently, I may never come back again!!!
Cambridge Suites Toronto is a Canadian Lodging based in Toronto, Ontario. Cambridge Suites Toronto is located at 15 Richmond St E, Toronto, ON M5C 1N2, Canada.
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