My two times experience has been utterly pathetic. The house keeping staff are efficient but the front desk staff are highly ill trained. For a business traveler like me they blocked around CAD 2200 in my card as a authorization. They don't understand the needs of business travelers and the usage of travel cards. Putting the amount on hold on a travelers card blocks the money and can take days to recover. The front desk operates without any clue on payment rules and processes. I would advise all business travelers to stay away from this hotel. My check in process after a 20 hours flight too 30 minutes. My checkout after a 3 weeks stay almost took 45 minutes.
Overall a very good place to stay in. The rooms are clean and service is great. Very quiet and relaxing definitely nice!The only complaint I have is the water and water pressure in the shower. It took forever for water to get hot in the morning, I had to wait for 10 minutes with water running from the shower before it warmed up enough for me to get into it. It's waisting the water and my time, especially in the morning when one has meetings to go to.The water pressure was low too, difficult to get hair conditioner out.Otherwise the place is conveniently located in the city center. In the lobby there is a Starbucks so you can't get a coffee fix early in the morning.
The best hotel experience I have ever had thus far. From the check in to housekeeping, the level of attention shown towards each guest is amazing. The attached resturant serves good quality food, fair portions, but at slightly higher prices. The hotel bar also carries a wide selection of beers, wine, and cocktails. The hotel is just a few steps from the subway, bus, and streetcar. I would recommend this hotel for anyone wanting to stay in downtown Toronto.
Overall, this was a very nice, clean hotel located in a very convenient spot. Our check in was easy and I loved having our car parked so close. There is a gift shop and spa located in the lobby, and a Starbucks practically in the building. Any staff we encountered was very pleasant and helpful. Our bed was very comfortable. I would stay here again...However... the elevators were horribly inefficient. Frequently we had to wait a few minutes to get an elevator, either because none came down to the lobby or to our floor, or because there were so many other people waiting for the elevators that it took 2-3 cars until we were able to get in one. Our room was comfortable, but it was also small and lacked details you would think would be standard. There was only one hook in the bathroom for towels, so we used the shower door as a towel holder for the second towel. The only place to put your shower items was on the floor, as the only thing in the shower was the soap dish. The counter space in the bathroom is very, very limited, so we rearranged all the towels/wash cloths to have extra space for travel bathroom bags. Considering counter space is limited, there's no soap dish provided which meant soapy water would travel towards our bathroom items. The closet was tight, if you have anything hanging you can't have your luggage located on the stand, you have to bring it out into the room - where there isn't much space to put it. The TV isn't mounted on the wall to save space, it's on the desk by the window. There was a small fridge and a 4 drawer dresser, but no microwave.But again, I would still stay here again next time I'm in Toronto.
I really loved the atmosphere and cleanliness of the hotel. The rooms were immaculate and the staff made sure I was comfortable after my surgery byproviding me with 3 extra pillows, no questions asked. The restaurant was also amazing. Great food and great service. I will definitely be staying here again. Thanks Holiday Inn!
Holiday Inn Toronto Downtown Centre is a Canadian Lodging based in Toronto, Ontario. Holiday Inn Toronto Downtown Centre is located at 30 Carlton St, Toronto, ON M5B 2E9, Canada.
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