I am writing this review after one of the most humiliating and discriminatory medical experiences I have ever had in Canada. I went to this walk-in clinic because I have been under significant stress from work and family issues, with recent sleep disturbance, appetite loss, diarrhea, and persistent allergy-related breathing discomfort. I called the clinic the day before, explained all my symptoms in detail, and was told to come in for an appointment today. When I arrived and met the doctor, the first thing he asked was: “What are your symptoms?” As a non-native English speaker, I didn’t fully understand the word “symptom,” so I politely asked him to clarify what he meant. Instead of explaining, he immediately questioned whether I was a student, what degree I had, and what major I studied. When I answered “arts,” he responded with condescension, implying that even with an arts degree I “should understand such a basic word,” and refused to give me a simple explanation. He even pulled up Google to show me the definition as if he was teaching a child. At that moment, I felt deeply insulted—not only due to the lack of basic medical courtesy, but because of the clear cultural and racial discrimination behind his tone. I have gone to many clinics and hospitals before. Even when I didn’t understand a medical term, doctors would always explain it patiently. I have never encountered a doctor who thought it was appropriate to belittle my education background when all I did was ask for clarification. Still, I forced myself to continue because I genuinely needed help. After I described all my symptoms again, he selectively focused only on the allergy-related nasal issue, glanced at my nose, declared “everything looks fine,” tossed me a sample nasal spray, and told me I could leave. When I asked again about my other symptoms, he simply said: “We can only address one issue per visit. Come back tomorrow.” It was clear he was using this policy as an excuse to avoid doing any real work. I later went to another clinic the same day, where the staff respectfully listened, explained everything clearly, prescribed appropriate medication, and even arranged a specialist referral. That is what proper medical care looks like. I fully understand the “one issue per visit” policy. But a policy cannot be used as a shield for an unprofessional and dismissive doctor who refuses to do his job, talks down to patients, and treats them with prejudice. The problem here is not the policy—the problem is the doctor’s attitude, lack of professionalism, and discriminatory behaviour. I strongly recommend that no one come to this clinic. I have already submitted a formal complaint to the appropriate authorities. If you care about your health—and your dignity—please go somewhere else. At least other clinics won’t try to “educate” you on the definition of “symptom” while refusing to actually treat you.
On Sept 5 the doctor said he sent in a referral to Western for me, he did not. It's now Nov 27th and after talking to the people at Western, searching my health card number, finding all of my info, only to confirm no referral has been sent. If you need a walk in, walk further to another one
Extremely disappointing experience. Both people at the front desk were rude, dismissive, and unprofessional. I wasn’t even allowed to come in one of them just pointed at a sticker on her desk and said they were “fully booked,” claiming there were ten people waiting when I could only see two. The way they acted felt discriminatory and completely unacceptable. Your company should seriously review and reconsider your front staff. I’ll be sharing this experience publicly on social media so others are aware of how customers are treated here.
Dr. Vikram Devalia acted so immature like a new hire.. Definitely not like. doctor by profession, just a college graduate throwing tantrums. when I tried sharing symptoms he said he can only check and listen one time and not even ready to listen to problems and symptoms I faced. Inspite of clear reports he said he doesn’t need to change anything and when I said I have consulted to other doctors and they said to change the medication then he said okay he will change. I mean I could’ve done that by myself If I had to tell him what to do. Better go to some professional than wasting time here.
Couldn't find an email anywhere so just leaving this review to say thank you to the staff at this walk-in. I came in yesterday with a mystery stomach problem , and because of how through they were in the exam, they caught my case of acute appendicitis early. I was able to get my appendix treated before it ruptured. Thank you so much Loblaws walk in!
Not sure why about a dozen patients who came as walk ins after I did, for some reason, were able to see a doctor ahead of me but alright 3 hours of my life wasted.
I had an extremely frustrating experience at [Clinic Name]. I was incorrectly charged $30 twice, and despite calling multiple times to resolve the issue, I was given the runaround with no refund. The lack of accountability and poor customer service are unacceptable. Patients shouldn’t have to chase after their own money due to billing errors caused by the clinic. I wouldn’t recommend this place to anyone who expects basic professionalism and honesty.
Primacy - Carlton & Church Medical & Walk-In Clinic is a Canadian Walk-in clinic based in Toronto, Ontario. Primacy - Carlton & Church Medical & Walk-In Clinic is located at 60 Carlton St., Toronto, ON M5B 1J2, Canada.
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